Junior Application Support Consultant East London, South Africa
Abantu Staffing Solutions
East London, Eastern Cape
4d ago
source : findojobs-za

This role is based within a Support Team, assisting clients with queries / issues related to the company's specific accounting software.

A knowledge of Accounting principles and accounting software is key. Ideal position for a BCom graduate who has 1+ years working experience within a customer focused / call centre environment.

The successful applicant will be responsible for the implementation and support of custom designed software specifically for the motor spares retail & distribution market.

Minimum Requirements : * BCom Degree* Knowledge or experience in accounting software / systems (advantageous)* 1+ years experience in a similar role (handling queries, solving issues telephonically)* Valid driver's licenseResponsibilities : * Instituting corrective actions by completing accurate and complete Jira Project tickets and ensuring developers understand fully what changes are to be carried out* Effective and accurate logging, updates and closure of service desk calls and monitoring time targets of outstanding calls* Assist and guide organizations to achieve maximum profit and improved controls in a highly competitive market* Deconstruct client issues and analyse the various solutions in all regions, via various communication channels* Escalate new feature requests and bugs, and assist the development team in diagnosing and testing the issue(s)* Select and explain the best solution to solving the clients query, whether it be general system usage, or higher-level queries* Render functional support to the customer via telephonic, email, Skype and Team Viewer* Understand client business processes and flow and advise on improvements where possibleCompetencies : * Knowledge and prior experience in accounting systems is highly recommended* Knowledge of databases and application development environments* Analytical and problem-solving skills* Exceptional communication and people skillsProvident Fund Contribution

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