Server Customer Engineer
Evolve Arc
Port Elizabeth, ZA
5d ago
source : The Jobs Portal

It is the Server Engineer’s job to manage, repair and analyse TCM's servers, making sure everything is up and running. A server engineer must also assist the company’s service delivery team to run a smooth and efficient service that meets the highest expectation and needs of both the company and all business partners.

Daily Duties

Ability to repair and work on Printers, desktops, Servers, and mobile computing.

Run routine security and vulnerability scans.

Assemble and install physical equipment as needed.

Strive for Fix First time Policy to avoid call backs.

Maintain SLA's, escalate when not able to resolve issue or meet SLA.

Maintain accurate records on the company systems.

Return spares or relevant equipment promptly.

Maintaining any equipment including tablets and tool bag at highest levels.

Always maintain General professionalism and positive attitude.

Ensure Customer Satisfaction

Job Requirements : Required Skills

Required Skills

3 to 5 years server experience

Good diagnostic skills

Excellent Technical Skills


Experience in upgrading, implementing enhancements & managing enterprise system technologies

Experience in installation & fixing issues

Experience with AS400 systems (beneficial)

Server maintenance skills

Computer literate in relevant operating system


Flexibility to work overtime.

Attention to detail.

Good diagnostic skills.

Must have people skills.

Must have own reliable transport.

Matric / Grade 12

A+, N+, MCSE equivalent or Higher

Certification Requirement in DELL, HPe, Lenovo, Cisco & VMWare

Personal Qualities / Attributes

Professionalism when interacting with clients.

Punctuality on appointments and accurate timeous feedback to clients

Honesty in updates on calls

Self-motivated and ability to work independently within parameters.

Must have integrity and strong work ethics.

Ability to perform under pressure and meet deadlines.

Excellent Interpersonal Skills

Ability to develop strong relationships within the company and with clients.

Willingness to work overtime and over weekends when required.

Attention to detail and concern for excellence.

Must be well organised, reliable, and responsible.

Good time management skills and ability to multitask.

Strong logic thinking and problem-solving capabilities.

Ability to communicate effectively.

Must have people skills.

IT Systems Support

CCNA, LINUX, Microsoft products

IT related qualifications / certifications

Job Type : Permanent

Company Name : Evolve Arc

Company Location :

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