Showroom Customer Service Duty Manager - Homechoice ( Mamelodi )
Pretoria North, Gauteng, ZA
4d ago
source : Careers24

Introduction : HomeChoice is a leading omni-channel retailer, delighting our customers with an innovative range of curated products on personalized terms.

Our aim is to provide multiple, convenient and easy retail shopping channels to guarantee that we meet all our customer expectations.

Description : The ideal candidate for this role will be responsible for overseeing operations of Homechoice Showroom Retail Space in the absence of Showroom Manager, ensuring employee productivity, monitoring efficiencies of all processes and creating a positive work environment for all employees.

Key Performance Areas Drive sales through effective sales techniques utilizing all tools made available i.e. call and collect Ensure that sales targets are briefed at morning staff meetings, and that daily, weekly and monthly NSV and Intake targets are met Ensure pricing is correct on product and ascertain customers ATB Ensure that showroom is sufficiently merchandised and aligned to current catalogue product offering and that products are visually merchandised as per the guidelines stipulated by the VM Manager, and that regular newness and stock change around is aligned to VM procedure Ensure that stock represented on the floor is clean, and flawless in condition at all times Manage click & collect stock room efficiently as per retail operations manual Ensure that customers are greeted and acknowledged by a staff member on entering the showroom, ensure that staff ascertain the reason for visit and act accordingly Ensure all terminals / POS are working, and orders can be facilitated effectively Ensure that all orders are captured by close of business Ensure all in-store communication price talkers, catalogues, promotions, TV screens etc.

are communicated accurately throughout the showroom Ensure that security surrounding opening and closing procedure is adhered to as well as security in general is consistently communicated to staff, run monthly emergency procedures to ensure staff are equipped to deal with any security issues Ensure staff is aware of sales & account opening targets, continually drive these daily Ensure staff follows Vetting / Account Opening, ATB, PSMS and all other procedures as detailed in the retail operations manual Notifying Sales team / Stockroom Assistant on goods to be moved to Showroom floor Maintaining Stockroom according to Business standards Reporting People Management

Requirements :

Qualifications & Accreditations Grade 12 / Matric or Equivalent A relevant tertiary qualification Experience & Skills Working in the Homewares Retail Industry would be advantageous At least 5 years experience in leading a team within a sales target driven environment (strong leadership & people management skills) Competent in MS Office packages (Word, Excel, PowerPoint & Outlook) Clear credit and criminal record Must be available to work shifts, weekends and public holidays Effective communication skills (verbal, written & presentation) Attribute & Behaviours Ethical and professional self-starter with high energy levels Excellent planning and organizational skills with a customer centric attitude Natural leader with the ability to mentor and inspire Deadline and target driven with great attention to detail Excellent communication and motivational skills with the ability to communicate at all levels Ability to work well under pressure and manage stress effectively Adaptable, flexible with loads of initiative

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