IT Help Desk Administrator
iStaff Recruitment
Cape Town
1d ago
source :

A 12-month contract (option to become permanent) for an IT Help Desk Administrator in the Cape Town area. Yo will be responsible for providing 1st line technical support to all computer & system users in the company.

Essential Criteria : 3+ years working in IT support (Deskside, Software & Networks) Grade 12 + A+, N+ or other relevant and recognised IT training certification Be prepared to work in a flexible yet delivery orientated environment Be prepared to work on multiple projects simultaneously Have a passion for data and data presentation / representation Driver’s license and own reliable transport Must have high-speed, reliable internet connection at home Experience required : Provide exceptional support, installation, maintenance and troubleshooting for desktop hardware, peripherals, data backup solutions, mobile devices, wireless, software, anti-virus, file, internet, mail, cloud services and training Perform basic network support, installation, maintenance, and troubleshooting Communicate with Clients effectively and directly via phone, email, and remote diagnostics to identify and resolve Client reported issues Ability to deliver work within agreed timeframes, particularly desktop troubleshooting resolution standards, and adherence to call logging and ticketing processes Oversee and update assigned support service requests Comfortable in learning new software packages to be able to provide end-user support Understand basic functionality of MS Active Directory Be able to provide First line Software and end user support Be able to provide Server & Network Administration First Line support Comfortable communicating and assisting users remotely via telephone or video conferencing Comfortable using remote support tools such as TeamViewer or Remote Desktop Is highly organised, accountable, and responsible Ability to work on multiple tasks near-simultaneously and being successful on all tasks Adhere to best Information Technology practices, policies, procedures, and directives of the company

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