Recruitment Officer
Umhlanga, Durban, South Africa
13h ago


This role will be responsible for delivering a comprehensive and value adding, start-to-end talent acquisition function for our contact centres.


  • Provide a comprehensive contact centre talent acquisition service.
  • Develop media plan in line with the capacity plan to ensure an adequate talent pool is available for placement.
  • Design advertisements that appeal to a large audience with focus on experienced contact centre candidates.
  • Manage internal staff referral programme and other internal sourcing interventions.
  • Preparation of job profiles and job descriptions in conjunction with the line manager for new vacancies.
  • Selection

  • Review applications received and profile accordingly for the various campaigns.
  • Conduct telephonic interviews with shortlisted candidates.
  • Test for various competencies with focus on strong communication and sales skills.
  • Schedule interviews in line with planned training calendar.
  • Interviewing

  • Arrange and conduct competency-based interviewing to establish if the candidate is a suitably qualified for the position in terms of work experience and personality.
  • Schedule and coordinate interviews and provide guidance, feedback and support to Line Managers.
  • Design, review and update interview guides, ensuring that all stakeholders have interview packs before the interview is to take place.
  • Employment Checks

  • Conduct Criminal / ITC and all pre-requisite checks.
  • Ensure that the candidate meets the fit and proper requirements as per the department specific requirement.
  • Assist us in making a more informed decision prior to offering the candidate the position. Mandatory as per our SLA with some of our business partners
  • Increase employer brand awareness

  • Continuously act as a brand ambassador for the business.
  • Collaborate with the Training and Coaching teams to improve candidate profiles.
  • Reporting, Systems and Administration

  • Update candidate information on the recruitment database / system
  • Records of all recruitment and training are saved on the Recruitment system. HR folders are created and on each successful candidate and submitted to the HR department.
  • Lead averages are updated.

  • Confirmation of training and start dates so candidates are aware of when they need to report for duty and what documents are required from them.
  • Daily / weekly and monthly reports are completed timeously .

    Essential :
  • Matric.
  • Matric.
  • A minimum of 2 years experience in Bulk Recruitment.
  • Experience Recruiting within a Contact Centre environment.
  • Clear criminal record.
  • Microsoft suite.
  • Preferred :

  • A relevant HR qualification

  • Ability to communicate effectively in English, verbally and in writing with external and internal stakeholders.
  • Innovative
  • Analytical and detail orientated.
  • Able to work under pressure, manage time and resources.
  • Professional
  • Deadline driven.
  • Adherence to relevant legislation
  • Pleasant
  • Patient and tolerant

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