Our Commercial Vehicle dealership client in Pretoria is looking to employ a qualified and experienced Service Manager for their business.
The main purpose of the job is to ensure efficient and profitable operation of the Service Department by meeting the objectives that cover the Service Department’s operating policies and standards to achieve both high levels of customer satisfaction, retention and profitability.
Specific Role Responsibilities
Customer focused management
Strong motivational and negotiation skills
Excellent people management skills
Focus on driving performance
Ability to control resources at a level commensurate with profit requirements and enhanced customer relations.
Ability to maximize departmental profitability through the sale of labour and associated products to franchise and non-franchise customers.
Supervision of staff, management of performance, discipline and other staff management related functions.
Ability to ensure Service Department achieves budget objectives through daily, weekly and monthly monitoring and control of accounts, operating controls and composite figures.
Ability to ensure efficient operation of the Service Department through efficient labour utilization, productivity and sales.
Ability to ensure excellence in customer service.
Ability to maintain effective control of expenses through monthly examination of management accounts to ensure expenditure for the Service Department is in line with budgeted labour sales
Qualifications and Experience
A minimum of 3-years’ Service Manager’s experience is essential
Qualified Diesel Mechanic Technician
Management Certification will be an added advantage
Truck & Bus Product Knowledge a MUST
Valid Driver’s License C1, EC will be an added advantage
Fully computer literate
Kerridge experience will be beneficial.