Quality Assurance Team Leader (Call Centre)
Teleresources (Pty) Ltd
Durban, KwaZulu-Natal, ZA
2d ago
source : Careers24

In this role, the Team Lead will co-create and deploy an effective strategy that will deliver an industry-leading customer experience results including Net Promoter System and call handling frameworks.

If you are able to lead, motivate and develop a team through sharing knowledge to reach targets, this opportunity will be a great step to gain experience and further prove your capabilities.

  • What youll be doing Managing the implementation of quality frameworks and structures* Working effectively and creatively to achieve targets through managing trends and continuously improving processes and ways of working* Managing reporting trends and opportunities for performance improvement and engaging appropriate stakeholders in results* Maximising results through building and maintaining effective working relationships*
  • Managing the day-to-day partner expectations and requests ensuring that stakeholder requirements are identified, delivered and met within agreed timeframes*Requirements Matric* Excellent communication, presentation, listening, analytical, numeracy, problem-solving, time management, report writing, organisational, advanced PC literacy and typing skills (Essential)* Minimum 2 years experience in a Quality Team Leader role working on international campaigns* Experience with applied coaching methodology for both deductive and inductive purposes* Clear disciplinary record and a proven performance record of accomplishment* In-depth knowledge of strategic planning and implementation of call handling and quality frameworksIf you feel you meet the above criteria, please apply today by sending your cv to natasha.

    govender telebest.co.za () Should you have not heard back from us within 14 working days, please take your application as unsuccessful.

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