Restaurant General Manager
KFC - Rohloff
Cape Town CBD, ZA
2d ago

MAIN PURPOSE OF THE POSITION :

To achieve employee P & L, customer, profit, and sales targets and maintain restaurant operational excellence in accordance with Company policies and procedures through team management.

KEY RESPONSIBILITIES :

  • Achieve Set standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
  • Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximising sales, operating efficiency and profitability.
  • Forecast and schedule labour by shift and create a deployment plan to control labour costs and still meet the needs of the business.
  • Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds.
  • Implement restaurant training programmes for all staff to enable them to maximise performance and realise their career potential.

  • Support and demonstrate Brand Cultures acting as a role model and providing leadership, as necessary.
  • Manage cost controls in accordance with company policy and procedures, directing the activities of employees in meeting targets placed on controllable, maximizing sales, operating efficiency and profitability.
  • Ensure that the training and development of employees is to company standards, and initiate action where necessary to ensure that all employees meet the standards of performance required.
  • SKILLS & COMPETENCIES :

    Language

  • Excellent command of the English language
  • Strong communication skills on various platforms e.g. telephone, e-mail etc
  • Numerical

  • Strong numeracy skill
  • Basic understanding of financial information
  • Able to use available resources to make informed decisions about operating a profitable store
  • Computer literacy

  • Intermediate MS Office skills (Teams, Excel, Word)
  • Other

  • Strong literacy skills
  • High personal standards
  • Position requires working over some weekends and during festive season
  • Strong commercial skills & business acumen
  • Strong coaching skills that can achieve results through the team in a collaborative fashion
  • Proven analytical ability
  • Strong organisational skills
  • Team player
  • Excellent planning and time management
  • Cognitive Competencies :

    Planning and Organising

  • The capacity to arrange the availability and allocation of resources, the utilisation of control systems as well as the delegation and co-ordination of tasks and duties of individuals and groups.
  • To plan, prioritise and systemise the action in line with required resources.

    Coaching

  • Capacity to develop followers by providing them with clear and simple instructions, demonstrations and explanations and systematically exposing them to planned but increasingly challenging tasks
  • People Development

  • Capacity to appreciate people’s development needs
  • Delegate and follow-up

  • The capacity to delegate specific task, not to take control of all tasks, to implement follow up control actions and / or coaching actions where necessary
  • Time management

  • The capacity to organise / plan / manage time and to adequately allocate to and divide time between various aspects of work in order to optimize performance
  • Excellence orientation

  • Capacity to focus on and achieve standards of service which comply with the highest expectations of clients
  • Accountability dependability

  • The ability and capacity to take responsibility for own actions, others can rely on you, loyal and steadfast
  • Goal setting

  • The ability to formulate, prioritise and execute pre-determined objectives.
  • Customer orientation

  • Capacity to focus and achieve standards of service, which comply with the highest expectations of clients
  • Able to perform a optimum level under pressure
  • People

  • Demonstrate belief in people by treating each person in the restaurant fairly and with respect
  • Recognise individuals frequently using CHAMPS and encourages them to recognize each other.
  • Coach and support Team Members and ensure that they are fully trained and on job training is effective.
  • Use Team Member feedback, such as Voice of Champions, to improve restaurant performance.
  • Demonstrate teamwork by helping Team Members and management with their work, cross training them, effectively resolving their concerns and holding regular team meetings
  • Ensure that all staff receive a comprehensive induction and that new starter have returned all relevant engagement paperwork prior to commencing their employment with the company.
  • Hire, develops and promotes restaurant staff in consultation with AC and / or the Restaurant Support Centre
  • Drive Bench Planning (including, where relevant, succession planning) and maintain appropriate staffing levels to meet business needs.
  • Administer progressive discipline as needed, ensures compliance with all statutory regulations and in-house Company policies and procedures.
  • Encourage positive teamwork
  • Ensure that Team Member turnover and stability targets are achieved through a focused employee relation strategy
  • Ensure that team members feel safe at work
  • Ensure that team members understand and know what is expected of them
  • Ensure that team members have the right and enough uniform
  • Administers progressive discipline as needed, updating all stake-holders accordingly.
  • Customer

  • Drive a customer focused environment which is appealing to KFC’s diverse customer base by role modelling and teaching Team Members to achieve compliance standards.
  • Assist with the completion of all Compliance evaluations and implement actions to ensure resolution of issues and drive consistent improvement.
  • Thoroughly follow up on Compliance Action Plans, completing actions timeously.
  • Removes barriers preventing Team Members and restaurant management team from delivering CUSTOMER MANIA
  • Demonstrate leadership by handling customer concerns on the spot and by helping Team Members resolve customer concerns.
  • Demonstrates a sense of urgency that ensures customer satisfaction and ensure the restaurant maintains consistent excellent customer service by making use of company tools and reports
  • Achieve required standards by ensuring that all employees are focused on exceeding customer expectations for cleanliness, hospitality, accuracy, maintenance, product and speed of service.
  • Handle customer complaints effectively with the intention to ensure returned business and further exceeding customer expectations
  • Encourage Team Members and Shift Supervisors to deliver on all KFC e-learning product preparation.
  • Review daily and period Guest Experience Survey reports and utilize relevant company tools to ensure that the restaurant is consistently achieving the company standards.
  • Profits & Sales

  • Use BSC (balance score card), P&L and appropriate reports to analyze the business and establish tactics for improvement.
  • Effectively communicates profitability goals and BSC (balance score card) results to the team as per company requirements
  • Ensure that the cash handling and restaurant banking procedures are adhered to.
  • Ensure that all restaurant resources such as labour, products, supplies and equipment are at correct levels to minimise additional costs to meet varying volumes of business
  • Maximise restaurant profit performance by monitoring cost of sales, labor costs, controllable expenses to ensure that they are in line with targets set
  • Investigate deviations regarding costs and expenses and devise an action plan to rectify
  • Ensure that the correct levels of supplies are ordered, deliveries are checked and stock levels are monitored.
  • Grow sales by achieving on target or better CHAMPS (Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service) checks and compliance audits.
  • Maximise restaurant sales to achieve sales budgets
  • Identify barriers and opportunities to enhance sales by keeping abreast with competitor initiatives, evaluating customer feedback and analyse trends / economic data for area under control
  • Involve entire team in marketing initiatives, product promotions and suggestive selling
  • Forecast restaurant needs and determines scheduling / labour needs.
  • Ensure that Team Members suggestive sell and up sell
  • Drive sales results by implementing Beat Year Ago (BYA) program and mentality
  • Initiate and drive Local Store Marketing (LSM) initiatives in conjunction with relevant support functions.
  • ATTRIBUTES :

  • Strong literacy skills
  • High personal standards
  • Position requires working over some weekends and during festive season
  • Strong commercial skills & business acumen
  • Strong coaching skills that can achieve results through the team in a collaborative fashion
  • Proven analytical ability
  • Strong organisational skills
  • Team player
  • Excellent planning and time management
  • Sense of urgency
  • General

  • Provide support for KFC restaurants within the area, as required.
  • Assist with the management of new product roll outs.
  • Act as an ambassador of KFC at community / commercial events.
  • Embrace and embed new systems and processes to the business where necessary
  • MINIMUM REQUIREMENTS :

    The ideal candidate will have the following background and competencies :

    Min Qualification required

  • Grade 12 or equivalent qualification
  • Basic Requirements

  • Management experience - minimum of 2 years in a similar role; fast food industry will be an advantage
  • Must be able to work shifts, public holidays and weekends due to the nature of the industry
  • Reliable, honest and hardworking and MUST have contactable references
  • Valid South African ID
  • Must be contactable 24 / 7 by means of a reliable cell phone
  • Own transport will be an advantage with a valid driver’s license
  • No criminal record
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