Branch administrator
Creative Sourcing
East Rand, Gauteng, ZA
5d ago
source : Careers24

The Branch Assistant is responsible for ensuring that all branch activity takes place in full satisfaction of the clients needs and requests for service.

Requirements :

  • Grade 12; At least 3 years of experience of having worked in a sales focused organization or department as well as a service department;
  • Similar length experience of having worked in a customer facing capacity; *1. SERVICE ADMINISTRATION AND CO-ORDINATION : * a) Attending to service calls and requests to assist with breakdowns and understanding the client needs;
  • b) Compiling quotes for clients requiring consumables c) Assisting in planning with branch manager and the service technicians, on a proactive, planned basis the service and maintenance requirements of clients and issuing of quotes on such a proactive basis;
  • d) Following up on the acceptance of quotes by clients when technicians are not able to; e) Loading of branch orders for parts and consumables, when branch manager is on leave, and when trained on Syspro;
  • f) To ensure invoicing is completed 24 hours after service work has been done and invoices sent to client within 24 hour time period.

  • g) Invoicing of all consumable orders and service reports. h) SCTS and branch orders. i) Compile minutes for branch meetings;
  • 2. CLIENT LIAISON : * a) Receiving calls from clients for service, maintenance and quotations; b) Keeping clients informed with the progress of their service requests and calls;
  • c) Ensuring messages are communicated to all staff; d) Receptionist duties; e) Attending to all client communications ()*3.

  • INVOICING : * a) Loading SCT for stock; b) Loading client consumable orders; *4. * *GENERAL TASKS : * a) Deal with all office requirements such as purchasing groceries and stationery;
  • b) Updating customer files, machine files and service files; c) Updating customer lists d) Distribute customer collections from Branch, and liasoning with Courier

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