Manager, Technical Account Management AWS Marketplace
Amazon.com
Cape Town, ZA
4d ago

Come join the AWS Marketplace Team in our mission to help change the way enterprise software is bought and sold! AWS Marketplace enables software sellers to reach all AWS customers, and it enables software buyers to easily discover, purchase and consume software.

Our goals include enriching the platform to support more diverse selection, improving buyer and seller experience and implementing new capabilities to improve the products and offerings.

Our vision is to help make AWS Marketplace the one stop shop for buying and selling software - we're building the app store for AWS.

In this role, you’ll work closely with ISVs and partners to help them launch and manage their software products on AWS Marketplace.

This requires driving requirements for systems, continuously improving processes, and developing a team that can scale for the future.

The ideal candidate understands complex systems and how to work across a broad set of stakeholders to help drive the needs of the business.

As a manager supporting both the accounts and the operations for the AWS Marketplace global catalog, you’ll have to dive deep into the data that drives our decision making, derive important insights, present plans for key improvements, and drive consensus for action.

This a role that requires strong leadership and backbone.

Your Responsibilities :

  • Manage a team of TAMs to deliver timely, accurate and professional technical assistance to all internal and external customers
  • Process and track a high volume of software product submissions and requests from a portfolio of global sellers
  • Ensure a quality experience for AWS Marketplace buyers by ensuring TAM’s vet seller’s products for policy compliance, security standards, and usability
  • Track and quantify seller operational challenges in aggregate to provide requirements for automation of repetitive tasks, tooling improvements, and standard operating procedures
  • Work with engineers, PM teams, and senior leadership to improve the seller experience
  • Demonstrate excellent time-management / prioritization skills and the ability to work independently
  • Constantly managing and driving a backlog of improvement requests from external and internal stakeholders, constantly assessing for risk and impact
  • Foster a positive team environment that motivates team members to meet and exceed team SLAs, quality standards, and goals
  • Manage the team’s operations with a high attention to detail and maintain low error rates for product publishing
  • Basic Qualifications :

  • Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, or a related field
  • 3 to 5 years of experience leading team’s in technical or account based roles
  • Understanding of operating systems such as Linux (Ubuntu, CentOS, RedHat) and / or Microsoft Windows Server
  • Knowledge of the software industry, cloud computing, and the AWS stack
  • Ability to communicate professionally at the executive level in both written and verbal form
  • Ability to understand technical concepts so you can provide input into solution scalability
  • Ability to write white papers providing business guidance to senior leadership
  • Bias for action and ability to deal with ambiguity, including troubleshooting and problem solving in loosely-defined situations
  • Ability to handle multiple tasks and competing priorities from a variety of internal and external stakeholders
  • Ability to deliver results independently in a fast-paced, rapidly changing environment with a strong sense of ownership
  • Graduate degree, MBA, or equivalent work experience
  • Experience with AWS services, EC2, S3, Lambda, Docker, AI, or IoT is a plus
  • Previous experience leading operations for vendor management, digital content pipelines and ingestion, technical account management, product management, or system administrators
  • Experience streamlining disparate processes and systems into a cohesive workflow
  • Previous experience using creative and analytical problem-solving skills to deliver complex solutions
  • Experience in completing deep dives and data analysis on emerging issues for senior leadership
  • Apply
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