Johannesburg North - Single point of contact for all enquiries received from customers in countries within Africa, with the emphasis of Portuguese speaking countries i.
e. ability to read, write and speak Portuguese would be critical for this position MAIN PURPOSE Single point of contact for all enquiries received from customers in countries within Africa, with the emphasis of Portuguese speaking countries i.
e. ability to read, write and speak Portuguese would be critical for this position Co-ordinate enquiries received for, branches and distributors in Africa.
Process purchase orders, sales orders, issue delivery notes and ensure that goods are invoiced once POD has been received.
Be aware and create awareness of the group of companies. Support all products and departments. Interaction / Liaise with Logistics Department Departments Commercial / Financial Aftersales / Factory Group Companies Must have a clear understanding of regulatory requirements in imports and exports.
Under general supervision, perform a variety of internal sales and administrative support duties. QUALIFICATIONS / EXPERIENCE Matric Computer literacy - good computer knowledge on Microsoft Office (MS Word, Excel, Power Point, Outlook Knowledge of SYSPRO an advantage 3 years experience in a similar position Must be able to read, write, speak and understand English & Portuguese DUTIES AND RESPONSIBILITIES Telephone Sales Ability to perform telephone sales Assist customers with price / availability enquiries, check stock (physical count if necessary).
Liaise with Suppliers in terms of pricing / delivery lead times for modifications / rewinds etc. and be responsible for all associated documentation and follow up until supply and invoicing to customer.
Ensure that the customer's credit facilities are approved and assist in resolving and payment queries. Every effort must be made to provide the product or service required by the customer and alternatives must be offered whenever applicable.
Provide telephonic technical support for customers and distributors in Africa Quotations : Prepare written quotations, including cost calculations, data sheets and drawings.
Ensure timeous submission of quotations to customers and follow up independently or in liaison with responsible representative.
Pass all documentation relating to special products (motors) ex factory to the projects department for further processing.
Translate group company quotations and tenders into Portuguese. Export Enquiries / Sales : Respond to requests for quotations and communicate / forward all relevant documentation relating to orders for export with the export / shipping departments.
Understand export requirements for customers within Africa. (i.e. freight and pricing structures) Monitor stock levels in the bond store.
Issue internal workshop instructions for orders requiring modifications. General : The prescribed company procedures, including signature mandates, must be complied with at all times.
All staff are required to service customers promptly and courteously and to ensure that all calls are returned, that queries are speedily answered and that all commitments are timeously fulfilled.
Perform any other reasonable duties assigned to you, as and when required to ensure the smooth operation of the company.
WORKING CONDITIONS Predominantly Office based. Is subject to work beyond normal working hours, evenings, weekends and holidays should the need arise.
s license is an advantage. Excellent people, communication and organisational skills. Ability to provide excellent customer service.
Must possess the ability to make independent decisions when circumstances warrant. Must have patience, tact, a cheerful disposition and enthusiasm as well as the willingness to handle difficult situations.
Other Benefits : medical, providend fund