CRM Database Administrator (JB1318)
Support Services
Cape Town
3d ago
source :

CRM Database Administrator (JB1318)Location : Maitland, Cape Town Salary : R20 000 - R22 000 per month For over 30 years our client has provided organisations all over South Africa with technical solutions and services to assist companies of all sizes in effectively running their businesses.

Requirements and Skills Minimum Grade 12Must have data base administration experienceMust contracts administration experienceCusTrack experience (beneficial)Customer service experienceMust be proficient in excelThe company is currently looking for a CRM Database Administrator who is accustomed to working with large databases to manage the data integrity, reporting, client contracts, user management and contracts.

Previous experience in CusTrack would be ideal but experience in any CRM would be considered.Full and complete management of Customer Relations Management SoftwareRep Allocations to clientMaintenance / clean-up of data on CRM by ensuring that client information is not duplicated Provide CRM technical supportConduct CRM training with new users Monitor sales rep activityLoading of new equipment on CRMProduce the following detailed reports : Weekly activity data reportsMonthly data reportsMaintenance reportsManage leads (allocation to reps and regular follow ups thereafter)Handle all Client settlements / Cancellation queriesVerify and distribute client informationUnderstand and interpret client contractsLoading of contractsAssisting sales reps with contracts / settlements / any queriesCreate New User Profiles (upon approval of Human Resources)Remove Access for terminated staff (upon approval of Human Resources)Any other ad-hoc duties as assigned from time to time

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