On Site Technical Support Analyst
A vacancy has arisen for an On Site Technical Support Analyst at Glanbia PLC in Waterside / Citywest Dublin. This is a permanent position , providing technical support to users based at this location.
This analyst will report to the Global Service Desk - EMEA, Team Lead.
Key Elements of the Role
Provide client support and technical issue resolution to all end users. Support includes desktop applications, mobile devices, collaboration and productivity infrastructure via face to face, E-
Mail, phone and other electronic medium
To be the go to person at this location to provide a VIP end user service on site Network support of LAN, WAN and RASHardware build activities
Software deployment of Glanbia standard builds to clients
Server management ensuring server backups are maintained
Site access control
Adhering to company policies and procedures in line with Glanbia IT standards
Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems
Liaise with other Global Technology Services teams and Business Unit IT personnel on escalations and service delivery
Involved with any new rollouts of technologies on site testing, piloting and liaising with various parties
Liaising with external third party Service Providers
Registering user support calls in the Call Management System Ivanti (LANDesk).
Perks and benefits include : pension; on site gym (including free classes); free on-site parking; corporate discount schemes
Requirements : Qualifications
Degree in IT or relevant work experience
MCP / MCSE / CCNA / ITIL Foundation would be advantageous but not necessary
Skills and Experience
Previous face to face or IT customer service role would be advantageous
Focused on and driven to provide the highest quality of customer service
Highly developed spoken and written communication skills
Commitment to provide a high quality and professional service
Ability to work unsupervised or to work as part of a team and take responsibility for the completion of tasks
Ability to prioritise work tasks
Creative and effective problem solving skills
Ability to remain calm under pressure and instil confidence in end users
Eager to self-learn
Good communication skills
The energy, enthusiasm and drive to make it happen
A team player who has the ability to motivate others, making it fun while getting the job done.
Enjoys working in a fast-paced, innovative environment where the focus is on continuous improvement and the challenge to make it better.
Adaptable and flexible in approach to work