Our client is looking to employ an internal assessor.
Responsible for the Assessing of motor claims abiding by the service level agreement set out by the company. Finalisation of suitably costed repair estimates in line with agreed rates, methods and timings.
To provide specialist technical support to wider business colleagues, as required.
Specific focus on technical quality of assessments and the implementation of correct repair methodology.
To assess physical merit and quantum on all motor assessments.
Provide technical support for repair rectification issues / complaints. Liaise with MBR’s, brokers and clients on queries of assessments.
Promote the fair treatment of all customers in decisions and actions undertaken.
Validity of additional repair cost approval. Review final costing / invoice for authenticity and correctness.
Evaluate and sign off final repair calculations(FRC)
Support the reduction of vehicle off road time by challenging methods and processes to ensure customer inconvenience is minimised.
Maintaining a professional relationship with repairers
Resolve discrepancies with service providers timeously
Enforcing standard of repair for panel service providers
oEnsure standard repairer spec has been compiled
oContinually updating and implementing the repairer spec with repairers
oEnsuring that repairers adhere to the spec for panel repairs
oHold repairers accountable for sub-standard work or non-adherence to assessment
oEnsuring that repairers follow and complete a quality control check list
oEnsuring that the final product meets the standards set out in the repairers’ spec and quality check list
2 Years and more Motor Assessing experience with indept knowledge and experience of motor accident damage repair practices specific to Taxi’s eg.
Toyota Quantum, Mercedes Benz Sprinter, Nissan and VW Crafters
Qualified automotive Spray painter, Automotive Body Repairer or Automotive Mechanic.
Knowledge of TMS quoting platform.
Knowledge of Codeplex system advantageous
Adopting Practical Approaches
Interacting with People
Negotiation and conflict handling skills
Customer service orientation
Attention to detail
Excellent verbal and written communication skills
Strong communication skills
Working knowledge of MS Office
Basic computer skills
Decision making and problem solving
Technical / professional knowledge and skills
Good negotiation skills
R400 R480k PA