Insurance Internal Assessor

InspHired Recruitment

Durban, South Africa, South Africa

5d ago

Our client is looking to employ an internal assessor.

Purpose

Responsible for the Assessing of motor claims abiding by the service level agreement set out by the company. Finalisation of suitably costed repair estimates in line with agreed rates, methods and timings.

Responsibilities

To provide specialist technical support to wider business colleagues, as required.

Specific focus on technical quality of assessments and the implementation of correct repair methodology.

To assess physical merit and quantum on all motor assessments.

Provide technical support for repair rectification issues / complaints. Liaise with MBR’s, brokers and clients on queries of assessments.

Promote the fair treatment of all customers in decisions and actions undertaken.

Validity of additional repair cost approval. Review final costing / invoice for authenticity and correctness.

Evaluate and sign off final repair calculations(FRC)

Support the reduction of vehicle off road time by challenging methods and processes to ensure customer inconvenience is minimised.

Maintaining a professional relationship with repairers

Resolve discrepancies with service providers timeously

Enforcing standard of repair for panel service providers

oEnsure standard repairer spec has been compiled

oContinually updating and implementing the repairer spec with repairers

oEnsuring that repairers adhere to the spec for panel repairs

oHold repairers accountable for sub-standard work or non-adherence to assessment

oEnsuring that repairers follow and complete a quality control check list

oEnsuring that the final product meets the standards set out in the repairers’ spec and quality check list

Matric

2 Years and more Motor Assessing experience with indept knowledge and experience of motor accident damage repair practices specific to Taxi’s eg.

Toyota Quantum, Mercedes Benz Sprinter, Nissan and VW Crafters

Qualified automotive Spray painter, Automotive Body Repairer or Automotive Mechanic.

Audatex certified.

Knowledge of TMS quoting platform.

Knowledge of Codeplex system advantageous

Examining Information

Flexibility

Adopting Practical Approaches

Interacting with People

Team work

Negotiation and conflict handling skills

Decision making

Showing Composure

Embracing Change

Customer service orientation

Time management

Attention to detail

Integrity

Additional Requirements

Excellent verbal and written communication skills

Strong communication skills

Working knowledge of MS Office

Basic computer skills

Good communication

Decision making and problem solving

Technical / professional knowledge and skills

Good negotiation skills

Conflict management

R400 R480k PA

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