Dutch Speaking Customer Service
SimGlobal Group (Pty) Ltd
CapeTown, South Africa
2d ago
source : Job Placements

Your Role as CSSR :

  • Work for a prestigious airline brand : Brussels Airlines Group / Lufthansa Airline Group
  • Above market-related Basic Salary
  • Inbound calls / emails
  • Assisting passengers / travel agents with flight bookings and queries relating to their travel in Dutch / Flemish & English
  • Work on renowned airline reservations systems
  • Full product and systems training provided at full pay (6 weeks)
  • Daily interaction with international passengers
  • Experience our multi-cultural work environment with colleagues from all over the world
  • Working hours :

    1. Full time contract (40 Hours per week)

  • Flexible rotational shifts including weekends with 2 rest days per week
  • Earliest shift start : 08h00; latest shift end : 20h00 (Mon-Fri), 8 : 00 18 : 30 (rotational Saturdays), no Sunday work
  • Salary details : 1. Basic Salary :

    1. Basic Salary :

  • R ,00 per annum / R10 833,33 per month for the period of training (6 weeks)
  • R ,00 per annum / R11 666.67 per month for period of probation (4 months)
  • R .00 per annum (R13 333.34 per month after successfully completing probation
  • 2. Performance bonus : R ,00 per annum (become eligible to earn R 1650,00 monthly based on targets)

    3. Retention bonus (SA citizens) or R40,000.00 for every 1 year completed service

    4. Variable earnings :

  • Late Shift allowance (10 p / hr)
  • Night Shift allowance (R30 p / hr)
  • OT (1.5 x normal rate)
  • Sunday Pay (1.5 x normal rate)
  • Public Holidays (2 x normal rate)
  • 5. Medical Aid Voluntary basis with Discovery Health

    6. Paid annual leave starting at 18 days; get an additional day with each completed year of service up to 25 days

    7. Health Insurance unlimited GP visits, dentistry, optometry, medications etc. covered in full following completion of probation

    8. Employee Assistance Programs

    9. Provident Fund (No compulsory)

    10. Flight & accommodation assistance in case of relocation

    Future Opportunities :

  • Promotion and Career Advancement 95% of all Team Leads, Quality Analysts and Managers were
  • promoted internally and started as agents!

  • Numerous opportunities to visit our international clients and / or one of our global locations for top
  • performers

  • Rewards & Recognition Performance Bonus, Team Incentive Budget, Annual Excellence Awards
  • Training Leadership Development; Various skills training courses offered
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