Technical Support Engineer
Parvana
Cape Town, WC, za
4d ago

Client Details :

Although this organisation is over 15 years old and very stable, it has retained its start-up energy level. The focus on strong relationships with both clients and staff.

The team is energetic, innovative and enjoys continuous improvement, collaboration and knowledge building in a truly Agile manner.

The organisation is strongly Microsoft aligned with proven Azure capabilities. Based in the CBD, they have progressive views about flexi-time and remote work opportunities.

You would be rewarded with a monthly bonus program, 18+ days annual leave and numerous other benefits. It is a highly cosmopolitan work environment with a very flat organisational structure offering a variety of promotional opportunities.

Role Responsibilities :

  • Responsible for enabling customer’s business IT to perform at its best.
  • Scheduled onsite recurring visits to customers.
  • Providing technical support inline with our clients SLA’s.
  • Effective problem management through root-cause analysis and problem resolution.
  • Focussing on contract efficiency through technical excellence in the work that you do.
  • Escalating client issues and risks to the Service Delivery Manager / Account Manager.
  • Preferred Qualifications :

  • Azure or Microsoft 365 certifications
  • Relevant Skills / Experience :

  • 5+ years experience in the following :
  • In an IT Support related position
  • Microsoft echo system implementation, administration and support
  • Experience as a Technical Support Engineer.
  • Demonstrated experience in a Managed IT Services business.
  • Vast experience with Microsoft 365, Active Directory, SQL, Azure and Microsoft Exchange.
  • Ability to explain complex topics in a way that is easily understood.
  • Ambition and an eagerness to learn and improve yourself.
  • Experience with problem solving in a troubleshooting environment with Microsoft Server, Desktop and MAC Operating Systems.
  • Experience with troubleshooting networks - LAN and wireless networks, firewalls, DHCP, DNS and TCP / IP.
  • Brilliant with a support ticketing system and beating SLA targets.
  • Experience with Autotask, N-able and IT Glue would be beneficial.
  • PS Even if you feel you don’t have all the skills listed or if this spec isn’t what you are looking for, feel free to send your CV as we probably have other opportunities that could interest you.

    For a more comprehensive and updated list of opportunities that we have on offer, do visit our website - www.parvana.co.uk

    Requirements

    Technical Support, Office 365, Azure, Microsoft

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