FIELD SERVICE CO-ORDINATOR
CA Support
Worcester, South Africa
4d ago
source : Job Placements

A trusted manufacturer, supplier and installer of various garage and other doors, is currently recruiting for a Field Service Co-ordinator.

The job incumbent will be responsible for ensuring effective and efficient management of all operational aspects of field service including some job sales, scheduling, staffing assignments, procurement, and support to ensure customer satisfaction with all on-site work.

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO :

  • Attending meetings and collaborative forums with internal departments
  • Communicate effectively with customers, management, employees and installation, service, and repair field teams
  • Installation, service, and repair job planning and operations
  • Manage daily scheduling and rotation of installation, service, and repair field teams
  • Identifying priority jobs and scheduling field teams accordingly
  • Installation, service, and repair job resource management
  • Works with field service teams to ensure all aspects of job are complete
  • Works with Procurement Officer for scheduling of resources required at job sites
  • Ensure proper safety and ergonomics standards and guidelines are met
  • Ensures accurate records and written reporting procedures are performed and maintained
  • Tracks and documents orders to ensure proper billing at project completion
  • Tracks and maintains records of warranty work
  • Manage multiple projects
  • Support Sales team
  • Ensuring Customer satisfaction
  • Identifying process improvements and other opportunities
  • Maintaining good customer relations
  • CORE SKILLS :

  • Outstanding written and spoken communication skills
  • Excellent interpersonal skills
  • You are customer-centric; adept at building and maintaining customer
  • TO APPLY :

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