Claims Investigations
Tower Group
Johannesburg, South Africa
5d ago
source : Job Placements
  • Ensure all claims are investigated.
  • Video footage
  • Delivery documentation (freight list)
  • Driver trip sheet (where applicable)
  • End of Loading sheet (where applicable)
  • Combine details with store audits by claims auditors (where applicable)
  • Processes claims timeously and ensure that you follow through to completing the errors
  • Alignment of claims, store auditors and operations, we need to drive issues that impact on claims
  • Any claims exceeding R500.00 on Perishables and R1000.00 on Groceries should be signed off by the claim’s manager
  • HO claims should be signed by the claim’s manager
  • Freight list to be updated every day on SAP and handed to the person in filling (where applicable)
  • Claims needs to be approved and declined correctly. Any disputes should be dealt with immediately
  • Emails regarding claims should be addressed to the correct person and should communicate with the correct information. Therefore, it is important to approve, and decline claims correctly
  • Information supplied over telephone should be correctIf a claim ticket goes in error, it is your responsibility to ensure that the error is resolved timeously.
  • Billings to be raised, signed, communicated (to the relevant contacts) and updated via the F-drive
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