Ensure all claims are investigated.
Delivery documentation (freight list)
Driver trip sheet (where applicable)
End of Loading sheet (where applicable)
Combine details with store audits by claims auditors (where applicable)
Processes claims timeously and ensure that you follow through to completing the errors
Alignment of claims, store auditors and operations, we need to drive issues that impact on claims
Any claims exceeding R500.00 on Perishables and R1000.00 on Groceries should be signed off by the claim’s manager
HO claims should be signed by the claim’s manager
Freight list to be updated every day on SAP and handed to the person in filling (where applicable)
Claims needs to be approved and declined correctly. Any disputes should be dealt with immediately
Emails regarding claims should be addressed to the correct person and should communicate with the correct information. Therefore, it is important to approve, and decline claims correctly
Information supplied over telephone should be correctIf a claim ticket goes in error, it is your responsibility to ensure that the error is resolved timeously.
Billings to be raised, signed, communicated (to the relevant contacts) and updated via the F-drive