POS Server Specialist (T2)
Placement Point
Johannesburg North, Gauteng, ZA
1d ago
source : Careers24

A dynamic company based in Bryanston is looking for a *POS Server Specialist (T2)* *

Duties :

  • Sometimes may need to fetch stock / supplies from Head Office (also based in Bryanston)
  • Must be highly proficient in English in order to dumb down technical terms if need be *Technical requirements of the role : * *General technical support : *
  • Provide full hardware level support on servers
  • Provide full hardware level support on workstations (Extensive Mac experience)
  • Infrastructure management
  • Troubleshooting of server faults / failures and escalation to T3
  • Creation of users on Apple and Windows platforms
  • Joining workstations to Active Directory managed domains
  • Support on both Apple Mac and Windows end-user devices
  • Basic SQL knowledge - Creating new instances on SQL server
  • Setup scripts for mapping network drives
  • Office 365 support
  • Setting up VPN connections on workstations
  • Basic troubleshooting of VPN server faults
  • Enterprise printer setup and managing Papercut (printer software)
  • Symantec troubleshoot (installation, troubleshoot, licensing)
  • Mimecast : Create rules and policies, Archiving and Signatures, mail traces
  • SAN storage Entire spectrum and Understanding of zoning
  • Extensive knowledge on SAN devices and how they interconnect
  • Setting up of phones
  • Veeam Server Backups
  • Mobile device management (Manage Engine)
  • Basic understanding of Check Point Firewall
  • Knowledge of principles and processes for providing customer services
  • This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction *Networking and connectivity : *
  • Understanding of basic Vlan traffic management
  • Networking Aruba Switch management and Aruba Wireless controllers with Radius
  • Configuration / troubleshooting of managed switches
  • Assist clients with IP delisting from being Blacklisted
  • Troubleshooting of public DNS (e.g. MX records, SPF records)
  • Troubleshooting of physical network failures
  • Troubleshooting of network routing and mail flow *Windows server administration : *
  • Server 2012R2 and 2016 extensive knowledge
  • Administration and Support of Windows Server 2012 2016
  • Administration of AD / DS Promote / Demote servers
  • Administration and Support of DNS administration (AD DNS)
  • Administration and Support of mail server administration (Exchange 2012 2016, Office 365)
  • Administration and support of strong Windows security understanding (file sharing / access)
  • Windows Hyper-V clustering (Server 2016)
  • Malware / Addware removal
  • Add / Remove Roles
  • Troubleshoot services not starting *Managed Services : *
  • Have a full understanding of Server Monitoring
  • Full understanding of Server Administration
  • An understanding of Ticket Priorities
  • Administration and Support of backups, incl T2 escalations (Redstor and Veeam)
  • VoIP (Free PBX) *Other administrative requirements of the role : *
  • Must be familiar with POPIA
  • Afterhours work is a requirement on an ad hoc basis
  • Time sheets to be submitted every Monday morning by 10 : 00am
  • Activities to be used for ad-hoc instances that dont necessary require a service ticket
  • Configuration files to be updated with every change on the clients network and saved within the company record on ConnectWise *Ticket management : *
  • Tickets are to be updated daily with work notes or discussions with the client
  • Time spend to be recorded accurately on every ticket
  • Billing notes to be done accurately, and professionally
  • Ensuring that all communication is checked to spelling and grammar mistakes
  • Calendar to be reviewed frequently throughout the day to ensure that scheduled tickets are attended to
  • Ensuring tickets are addressed before the specified time to ensure that tickets dont exceed the SLA threshold and breaches occur *KPI : *
  • You are required to complete your KPI on a monthly basis
  • Maintaining KPI scores above 85% every month
  • All backing information will be supplied before the completion is due *
  • Requirements :

  • Own vehicle and valid drivers license (preferable)
  • Must be highly fluent in English (essential)
  • Any Azure exams would be an advantage
  • Any SQL Server exams would be an advantage
  • Any Mimecast exams would be an advantage
  • At least 5 years experience in all of the above fields as this is what will be required to manage onsite servers
  • Also experience in Hyper-V clustering would be an advantage
  • M F) 08 : 00 17 : 00 *Computer Literacy : *
  • Server 2012R2 / 2016 MCSA at minimum (must provide proof of Microsoft transcript)
  • Office 365 MCSA at minimum (must provide proof of Microsoft transcript)
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