Operations Manager/General Manager
Rory Mackie & Associates
Cape Town, South Africa
3d ago
source : Job Placements

About the position :

Our client, a highly successful operation in the media space, is seeking a General Manager to develop and guide the existing Leadership team.

This is a new role in a growing organisation, so if you are excited by the prospect of taking an existing, successful organisation to the next level, then this role is for you.

The ideal candidate will bring a diversity of experience and knowledge of good practices and will be able to positively influence and support the Leadership team to assess and improve the efficiency of processes, while reflecting the company values.

The role is responsible for delivering strategic objectives and has oversight of operations, localisation as well as support functions such as sales, finance and HR.

Although there is some flexibility with working hours, this position is predominantly site based.

Responsibilities :

  • Develop and maintain an appropriate organisational structure and operating system, ensuring that the following are done and in place :
  • The organisational structure and operating system support the achievement of strategic objectives
  • Up to date policies and procedures in place to support the operating system
  • Procedures promote communication and adequate information flow
  • Policies and procedures implemented and monitored for effectiveness
  • Business metrics and reporting set up, monitored and acted on
  • Critical business information is stored and accessible
  • Business improvements proposed and implemented
  • Technical requirements assessed and plan developed to implement appropriate software and hardware
  • Guidelines developed for the use of corporate assets e.g. information, assets
  • Oversee operations, ensuring that the following are done and in place :
  • Contribute to strategic plans
  • Production and localisation managed in line with business strategy and plan
  • Deadlines and quality specifications determined by the clients are met
  • Departmental plans and performance targets set
  • Resources (people and capital) required are managed
  • Coordination between departments facilitated
  • Operations reports reviewed and suitable action taken
  • Performance problems identified and corrective action plans put in place
  • Oversee support functions, ensuring that the following are done and in place :
  • Departmental plans and performance targets set
  • Costs managed against approved budget
  • Financial deadlines and KPI’s met
  • Sales and market share targets are met
  • Client accounts managed
  • Deadlines and expectations for outsourced projects are met
  • Effective talent acquisition process in place
  • Development, engagement and performance of employees is managed
  • Positive working culture maintained
  • Statutory compliance requirements met
  • Qualifications and Experience required :

  • Degree or Postgraduate Management qualification or significant management experience (8+)
  • 8 years’ experience in Project Management
  • 5 years managing Functional Managers
  • 5 years as high-level Manager / Producer / Director in a production, post-production environment or 5 years as an Operational Manager in media or related industry
  • Must have exposure to managing and developing a range of functions / operations such as HR, Finance, Sales and Production
  • The ideal candidate background is in the media industry e.g. TV, film, broadcasting, e-learning or post production
  • Preferably you will have come from an environment where you have had exposure to setting up or updating systems and processes
  • Skills Required :

  • Microsoft (Outlook, Word, Excel and PowerPoint)
  • High literacy levels for English (written and spoken)
  • Contributing to and executing strategy
  • Leading teams
  • Planning and project management
  • Management of operations
  • Understanding of localisation, post production
  • Quality control
  • Implementation of systems and processes
  • Budget management and forecasting
  • Financial principles
  • Basic Human Resources
  • Compliance
  • Management of sales and customer relationships
  • Personal Attributes :

  • Able to build constructive relationships, good communication and interpersonal skills
  • Ability to positively influence
  • Planning and organising skills
  • Proactive and initiates action
  • High work standards and attention to detail
  • Continuous improvement of systems and processes
  • Customer service orientation
  • Fluent in at least one other language, besides English
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