ICT Support Technician – Salcombe Preparatory School
Cognita
Salcombe Preparatory School, Southgate, GB
3d ago

The Role

Salcombe Preparatory School is proud to be a Cognita school. We offer you first class professional opportunities with a global dimension.

We are seeking to appoint an ICT Support Technician to join our highly collaborative and supportive team. The role of ICT Support Technician will lead and manage all day-to-day ICT 2nd and 3rd line support activities for multiple schools as directed by the ICT Network Manager and / or ICT Schools Manager.

The Support Technician will liaise with Head Office and School staff, the ICT Service Desk and other 3rd line support teams to identify, prioritise, own and resolve all ICT support and service requests.

The ICT Support Technician will work closely with the Cognita Projects teams to assist with the seamless delivery of technology improvement projects on behalf of Cognita supported locations

Key Responsibilities :

  • Provide 2nd and 3rd line support to UK staff, schools staff and students
  • Carry out routine maintenance of all computer hardware and network services to maintain agreed availability.
  • Respond to and resolve ICT faults and requests through onsite visits and remote support tools to agreed service levels.
  • Install and configure approved computer hardware and licenced software, following agreed policies and procedures.
  • Maintain site documentation, including hardware and software inventories, to ensure accuracy of information, legal and financial compliance.
  • Manage staff and student user accounts following agreed policies and procedures.
  • Monitor and maintain server back-ups to ensure system and user data is protected and secure.
  • Monitor ICT (physical and network) security and report any risks or incidents to School Head teachers, Network Manager or Schools ICT Manager
  • If you would like to join the highly motivated and talented staff, we should be pleased to hear from you!

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