Senior Clerk: Call Centre (B5).
AVBOB
Pretoria ,Gauteng, South Africa
4d ago

Introduction The above-mentioned position is within the Call Centre Department. Job Functions Call Centre Industries Insurance Specification RESPONSIBILITIES INCLUDE :

  • Receive and handle telephone policy enquires in the Call Centre Department and action accordingly.
  • Address all outstanding requirements on new applications in New Business.
  • Follow-up on outstanding requirements in terms of unpaid claims (non-payments of premiums, defaults payments and incorrect deductions).
  • Provide feedback on outstanding accounts and refunds in debtors.
  • Complete amendments to policies, within delegation and requirements, (as per clients request) and ensure client receives a copy of amended policies.
  • Ensure that the necessary security measures are in place when providing policy details to either the client or 3rd parties e.g. broker.
  • The Call Centre may only provide policy information to a client when that client has a single policy with AVBOB.
  • Refer leads to the Direct Marketing Department and providing enquiry numbers on claims to branches.
  • Attend to administrative task as and when requested within the section.
  • Requirements QUALIFICATION REQUIRED FOR THE POSITION :

  • Grade 12
  • Category B FAIS accredited
  • 140 Long Term Insurance FAIS credits
  • EXPERIENCE REQUIRED FOR THE POSITION :

  • 2 3 Years’ Life Assurance, preferably in policy maintenance / client services environment.
  • 2 3 Years’ administrative experience.
  • AVBOB Production System will be an advantage.
  • Computer literate and must be able to work under pressure and still be effective.
  • Good communication skills (English and two African languages).
  • Customer centric (client friendly and service orientated).
  • Listening and problem solving skills.
  • COMPETENCIES REQUIRED FOR THE POSITION :

  • Organising, planning, time management.
  • Decision-making.
  • Dependability and reliability.
  • Conflict management.
  • Customer service.
  • Initiative.
  • Service excellence.
  • Interpersonal.
  • Adaptability.
  • Analytical.
  • It could be expected of successful candidates to work Saturdays and after hours on weekdays.

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