Introduction The above-mentioned position is within the Call Centre Department. Job Functions Call Centre Industries Insurance Specification RESPONSIBILITIES INCLUDE :
Receive and handle telephone policy enquires in the Call Centre Department and action accordingly.
Address all outstanding requirements on new applications in New Business.
Follow-up on outstanding requirements in terms of unpaid claims (non-payments of premiums, defaults payments and incorrect deductions).
Provide feedback on outstanding accounts and refunds in debtors.
Complete amendments to policies, within delegation and requirements, (as per clients request) and ensure client receives a copy of amended policies.
Ensure that the necessary security measures are in place when providing policy details to either the client or 3rd parties e.g. broker.
The Call Centre may only provide policy information to a client when that client has a single policy with AVBOB.
Refer leads to the Direct Marketing Department and providing enquiry numbers on claims to branches.
Attend to administrative task as and when requested within the section.
Requirements QUALIFICATION REQUIRED FOR THE POSITION :
Category B FAIS accredited
140 Long Term Insurance FAIS credits
EXPERIENCE REQUIRED FOR THE POSITION :
2 3 Years’ Life Assurance, preferably in policy maintenance / client services environment.
2 3 Years’ administrative experience.
AVBOB Production System will be an advantage.
Computer literate and must be able to work under pressure and still be effective.
Good communication skills (English and two African languages).
Customer centric (client friendly and service orientated).
Listening and problem solving skills.
COMPETENCIES REQUIRED FOR THE POSITION :
Organising, planning, time management.
Dependability and reliability.
It could be expected of successful candidates to work Saturdays and after hours on weekdays.