Client Manager
Exceed Human Resource Consultants
Stellenbosch, Western Cape, ZA
14d ago
source : JobVine

Description

  • Build and maintain strong client relationships through regular contact (meetings, email and phone)* Work closely with operational team to ensure campaigns are implemented and up and running in a timely manner* Stay on top of the performance of key campaigns and optimise where necessary* Ensuring that client needs and requirements are understood, interpreted and communicated accurately and that their expectations are managed at all times* Deal professionally and effectively with any complaints / issues that may arise from clients* Identify opportunities for up-
  • selling and cross-selling existing clients* Conduct new client training sessions* Where relevant, approve publisher applications on behalf of clients* Keep a log of account management consulting hours to be invoiced each month* Liaise with finance team to ensure invoices are accurate* Compile quarterly reports and present to clients during quarterly follow-

    up meetings* Attend industry events and continuously increase contact network* Continuously stay up to date with market trends

  • Matric
  • Tertiary qualification (in marketing sector an advantage)
  • Strong analytical capabilities* Very good interpersonal skills - ability to network, confident and outgoing
  • Ability to identify, work towards and achieve targets
  • Knowledge of technology, digital media, online advertising and marketing principles* Proficiency in computer software campaigns, Excel, Word, PowerPoint, Outlook* Excellent written and verbal communication skills (English & Afrikaans)
  • The ability to create and maintain relationships with customers
  • Co-operative, positive can-do attitude
  • Attention to detail, good organisational skills
  • Excellent telephone manner
  • Apply
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