Supervisor
Nandos Careers
Cape Town, ZA
3d ago
source : Neptune

SHIFT MANAGEMENT Descriptor - Adherers to casa opening and closing procedures and trading hours, escalating all non-trading conditions to the Patrao - Observes adherence to SOP's and customer service behaviours during the shift and conducts on-the-job coaching - Performs daily compliance checks (health, safety, repairs, maintenance, cleaning and hygiene), solving problems and escalating to the Patrao where necessary - Updates and monitors the production and defrosting planner - Prepares and completes all station issue sheets, stock sheets and checklists - Conducts midday stock counts and daily stock counts - Receives and manages the packing of all orders against the purchase orders using FIFO and FEFO, checking for temperatures, correct quantities and expiry dates - Reviews all expiry dates, isolating expired products according to the SOP and updating waste records - Responds to product recalls following the SOP - Conducts in-casa quality control and portion control on all products - Maintains control of the environment to prevent stock and cash losses - Updates Nandocas on all relevant business indicators, events and processes - Verifies that all Nandocas clock in and out when arriving and leaving shift - Manages issues, conflict and the general wellbeing of Nandocas - Places all daily stock orders using the order planner JOB PROFILE - Monitors behaviour in the casa to ensure that any form of abuse of Nandocas is reported, addressed and followed up - Conducts shift handovers, recording all issues, events and important information in the handover book - Monitors the daily and weekly cleaning schedule - Reviews all SOS and KDS reports and implements corrective measures to achieve service targets - Reports back on any trials being conducted in the casa and records in the handover book - Monitors and implements casa projects as per project plans - Motivates Nandocas to strive for the League of Champions and similar recognition and incentive opportunities - Monitors the roll out and living of Compass values and behaviours in the casa - Monitors the cross training plan and reviews In-Casa Trainer progress - Reviews all training reports and implements corrective actions - Conducts active kitchen management, instructing, guiding and assisting Nandocas GENERAL OPERATIONAL MANAGEMENT Descriptor - Inspects all equipment and takes necessary action to maintain equipment in reliable and working condition - Develops and monitors the preventative maintenance schedule, incorporating service provider visits to the casa - Completes the monthly OHS checklist, implementing corrective action where necessary - Conducts weekly crockery and cutlery counts GENERAL PEOPLE MANAGEMENT Descriptor - Identifies nominees for Nandocas of the Month in conjunction with the Patrao by the 20th of each month - Conducts regular one-on-one's with Nandocas, providing coaching, mentorship and guidance where appropriate - Identifies and records the training requirements for the casa, feeding back to the Assistant Patrao and Patrao - Implements a cross training plan - Identifies Nandocas with potential for further development - Attends and contributes to the performance appraisals and reviews of Nandocas in the casa, including the facilitation of developing the personal development plans

Report this job
checkmark

Thank you for reporting this job!

Your feedback will help us improve the quality of our services.

Apply
My Email
By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
Continue
Application form