Docucare Specialist
Bytes Document Solutions – Xerox
Pretoria West, South Africa
1d ago

Job Description :

This position involves performing a first-line equipment support and maintenance function at the customers' sites. All machines faults will be allocated to this incumbent first for investigation.

Faults that the incumbent is not capable of resolving will then be escalated in accordance with the defined channels.

Check all machines on a daily basis and perform first-level maintenance such as the topping up of all consumables, polishing of the glass plates, cleaning of all rollers. etc.

Investigate all machine faults as soon as they are reported and resolve where the resolution falls within the incumbent’s capabilities.

Escalate all machine faults that the incumbent is not capable of resolving in accordance with the defined channels and service levels.

Monitor consumable levels and ensure that orders are placed timeously where minimum order levels have been reached.

Perform any other ad-hoc tasks that may be assigned as and when required.

Job Requirements : Matric


PC literate (MS Office essential)

Hardware skills for all designated devices

Ability to interface with all levels of support and end user personnel

Ability to interface with customers and suppliers in a polite and efficient manner

Capable of working independently

Responsible and dependable

Logical and analytical thought processes

Problem solving aptitude

Driver's License and own vehicle

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