Be required to proactively contact customers both by telephone and in writing. This will require both inbound and outbound calling, most of which will involve telephone dialer’ activity;
Be required to work to agreed quality standards and within agreed timescales; Be responsible for proactively developing and maintaining your specialist industry, business and system knowledge;
Be responsible for managing complaints and ensuring the compliance of these; Need to liaise with both internal and external colleagues throughout the business and externally with customers;
Have knowledge of debt collection techniques and be able to demonstrate excellent negotiation and communication skills; Work with your customers to reduce debt in a timely manner to meet agreed targets.
This will involve dealing with customer’s queries and internal queries within agreed SLA’s. Part of the role will be to mitigate any risk to our client and take necessary escalation action as appropriate;
Maintain customer related information on systems to the required standards to progress work, maintain accurate records, identify gaps in customer’s records and proactively collect appropriate information.
Minimum of Matric (Grade 12)
12 Months relevant work experience in collections environment
Full Microsoft office skills using e.g. Excel, PowerPoint
Working hours :
Nightshift hours from 16h00 to 02h00 (SA time) or 9 : 00 to 17 : 00 (CST), Monday to Friday