Loss Prevention and Maintenance Manager
Marriott
South Africa, South Africa
1d ago

Start Your Journey With Us

Marriott's Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features.

Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles.

Be a part of our team and deliver an innovative guest experiences that resists predictability.

JOB SUMMARY

Manages the daily functions of the department to ensure protection of property assets, employees, guests and property.Maintains logs, certifications and documents required by law and Standard Operating Procedures.

Trains staff in established emergency procedures and implements accident and fire prevention procedures.Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.

Manages all maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection.

Accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation.Responsible for maintaining regulatory requirements.

Leads the emergency response team for all facility issues.

Matric or equivalence

2 - 3 years experience in the security / loss prevention or related professional area

4 years experience in the engineering and maintenance or related professional area

CORE WORK ACTIVITIES

Managing Security / Loss Prevention Operations

Assists the Director of Engineering in administering fire prevention programs and emergency preparedness.

Conducts hazard and risk assessments at the property to include quarterly OHSA / SAFETY audits, incident tracking, and the hazard abatement process.

Develops detailed "shut down" procedures for the property to ensure that all areas are secured at the appropriate times.

Comply with applicable laws and safety regulations.

Follow proper key control guidelines in loss prevention and in the property.

Develop a monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional.

Incorporate into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system.

Follow Duty of Care process for the protection of guests and employees.

Follows up on all unusual activities in and around the property that would impair the well being of guests and employees.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Implements action plans to monitor and control risk.

Monitors all unusual activities in and around the property that would impair the well being of guests and employees.

Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.

Oversees and guides the efforts of Accident Prevention through the Health & Safety Committee.

Oversees first aid program for guests and employees.

Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.

Emphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime.

Encourages and builds mutual trust, respect, and cooperation among team members.

Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Serves as a role model to demonstrate appropriate behaviors.

  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial / business decision making;
  • demonstrates honesty / integrity; leads by example.

    Managing Engineering Operations and Budgets

    Manages the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment and electrical systems.

    Ensures regulatory compliance to facility regulations and safety standards.

    Manages and controls heat, light and power and recommends current best methods for energy conservation and economical facility operations.

    Develops specifications and requirements for service contracts and administers such contracts to support building needs.

    Distributes preventive maintenance and repair work orders and monitors timeliness and quality of completion.

    Oversees and directs the maintenance of grounds, guestrooms, public space, restaurants, property vehicles and recreational facilities.

    Develops a long term plan for preventative maintenance and asset protection and overseeing execution of plan.

    Builds positive relationships with external customers such as city building / zoning department, fire prevention bureau and vendors.

    Ensures fire crew has complete understanding of all procedures, equipment and alarms.

    Performs monthly property inspection to ensure buildings and grounds are maintained in excellent condition.

    Conducts guest room and common area inspection to ensure guest satisfaction.

    Inspects and evaluates the physical condition of facilities in order to determine the type of work required.

    Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.

    Selects and orders or purchasing new equipment, supplies, and furnishings.

    Manages parts and equipment inventory.

    Maintaining Property Standards

    Ensures building and equipment licenses and certifications are current.

    Maintains property life safety systems (fire fighting equipment, sprinkler systems and alarm systems).

    Ensuring Exceptional Customer Service

    Displays leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations.

    Empowers employees to provide excellent customer service.

    Establishes guidelines so employees understand expectations and parameters.

    Ensures employees receive on-going training to understand guest expectations.

    Observes service behaviors of employees and providing feedback to individuals and or managers.

    Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

    Shares plans with property leadership and ensuring corrective action is taken to continuously improve guest satisfaction.

    Strives to improve service performance.

    Conducting Human Resources Activities

    Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

    Interviews and hiring management and hourly employees with the appropriate skills to meet the business needs of the operation.

    Ensures employees are treated fairly and equitably.

    Additional Responsibilities

    Analyzes information and evaluating results to choose the best solution and solve problems.

    Develops liaison with local law enforcement and emergency services.

    Informs and / or updates the executives and peers on relevant information in a timely manner.

    Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

    Apply
    Add to favorites
    Remove from favorites
    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form