ACCOUNT MANAGER
Full Circle Selection
Johannesburg, South Africa
5d ago
source : Job Placements

KEY RESPONSIBILITIES

To perform this role successfully, the incumbent must be able to perform these responsibilities satisfactorily :

  • Provides purpose fit solutions through an in-depth understanding of specific client needs relating to the services Metrofile provides.
  • Engages with clients on a regular basis to maintain sound relationships.
  • Acts as primary contact between clients and Metrofile for purposes of :
  • negotiating prices within the parameters of the Authority Framework
  • providing customised solutions
  • problem / issue resolution
  • Stays abreast of and informs the Sales & Service Manager / Sector Head of changing market and competitor trends.
  • Maintains a current and updated database on all clients in own portfolio.
  • Keeps informed of legislative requirements pertaining to document & records management.
  • Ensures effective classification of client information to ensure fast and accurate retrieval.
  • Ensures effective management of documentation and records as defined within the customers document retention strategy by informing customers of past due dates.
  • Compiles and reports on boxes past due on a quarterly basis.
  • Develop Account Plans as agreed with Sales Manager / Sector Head for the allocated Portfolio to leverage new opportunities and ensure customer retention.
  • Reports sales and service statistics to the Sales & Service Manager / Sector Head on a weekly basis.
  • Ensures that the service offering provided satisfies customers needs and identifies leads across their allocated Sector Heads within their Portfolios.
  • Resolve all enquiries or queries escalated to you within a reasonable timeframe and communicates concerns relating to service delivery to Operations and to respective support and management personnel.
  • Ensures remediation thereof.

  • Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.
  • Ensure that clients portfolios data integrity is accurately maintained.
  • Assists with preparing and presenting business proposals to both existing and new potential customers
  • Maintains close relationships with the Sector Head to capitalise on opportunities identified.
  • Ensures effective management of documentation and records as defined within the customers document retention strategy by informing customers of past due dates.
  • Deals with, resolves, and reports on issues, concerns and complaints as relates to your portfolio or allocated clients.
  • MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE :

    The requirements listed below are representative of the knowledge, skill, and / or ability required.

  • Degree / Diploma / Higher Diploma in Sales / Marketing / Business
  • At least 5 years experience in a sales / business development role.
  • Account management experience in document management and archival related or similar industry sales will be preferable
  • Must have business to business (B2B) experience
  • Must be IT literate
  • Must have excellent track record in delivering high level sales presentations
  • Must have excellent track record in meeting and exceeding monthly, quarterly and annual sales targets
  • Must have excellent communication and interpersonal skills.
  • Must have a flair and drive for sales
  • Must hardworking and solutions driven
  • Must be a team player
  • Must have business acumen and be able to communicate with senior to top management levels
  • Must be prepared to travel between sites / clients
  • Must be highly computer literate
  • Demonstrate excellent organisational skills
  • Must have experience in tender document preparation
  • Must have own vehicle and valid drivers licence
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