German Speaking: 1st/2nd Line Remote Systems Engineer
Datafin Recruitment
Cape Town, Western Cape, ZA
4d ago
source : Careers24

ENVIRONMENT : A growing UK Managed Service Provider seeks a proactive and technically strong German Speaking 1stt / 2nd Line Remote Systems Engineer to join a Cape Town team delivering SLA-backed services as part of its technical support offering.

You must be proficient in Native German and fluent in English, be a SA citizen, have permanent residency or a valid Work Visa and be able to work standard European office hours.

You will also require a Drivers License and / or access to transport during unsociable hours. The ideal candidate must also have Matric / Grade 12 or equivalent secondary education and 2+ years experience in a similar role, supporting Microsoft systems, Desktop, Server, Office, have exposure to basic TCP / IP, LAN, WAN, SSL, VPN troubleshooting, HP and Dell hardware tech.

Duties :

  • Log and progress services desk support tickets (incidents, service requests & changes) through MSP systems.* Provide remote 1st / 2nd line technical IT support.
  • Troubleshoot and resolve hardware and software related incidents based on Microsoft systems.* Resolve incidents within agreed first-time-fix parameters and escalate within the team where required, complying with contracted SLAs.
  • Take ownership of incidents and manage through to resolution where possible.* Attend to pro-and reactive monitoring alerts in order to ensure minimum disruption to customers.
  • Meet client expectations in terms of quality of work and delivery to deadlines.* Action customer enquiries effectively in a timely fashion as per prescribed SLA.
  • Follow-up activities to resolution and to customer satisfaction.* Produce information reports upon request.* Build and maintain reputation & customer relationships.
  • Requirements :

  • Native German & Fluent in English.* Proficiency in any other additional European based language(s) will be advantageous.
  • Matric / Grade 12 or equivalent secondary education.* 2+ Years experience Providing 1st / 2nd Line Support in an IT Service Desk environment.
  • Supporting Microsoft Systems; Desktop, Server, Office, etc.* Exposure to basic TCP / IP, LAN, WAN, SSL VPN troubleshooting.
  • Exposure to HP & Dell hardware technologies.* Very strong technical understanding of current industry-leading technologies.
  • Customer relations skills : ability to understand and comprehend customer concerns and requirements.* SA citizen, permanent resident or right to employment in South Africa (Work Visa).
  • Drivers license and / or access to transport during unsociable hours. *Advantageous Formal IT qualification, i.e., MCP Certification.
  • ITIL Foundation Certification.* Exposure to
  • Dedicated 2nd Line Support.* Exchange / 365, Active Directory, DNS, DHCP, etc.* Virtual environments (VMware / Hyper-V).
  • Backup & Disaster Recovery technologies (Veeam, Zerto, Backup Exec, Datto, etc.).* Citrix (XenApp / XenDesktop).* Cloud and IaaS platforms.
  • ATTRIBUTES : * Excellent communication and interpersonal skills.* A desire for continuous learning and career development.

  • Ability to work in, and as part of a team. *While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.
  • COMMENTS : When applying for jobs, ensure that you have the minimum job requirements. *Only*SA Citizens will be considered for this role.
  • If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence.

    Please e-mail a word copy of your CV to bev () and mention the reference numbers of the jobs. We have a list of jobs on http : / / www. (). Datafin IT Recruitment - Cape Town Jobs.

    Report this job

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Application form