Assistant Boutique Proprietor - 3rd Street

Benefit Cosmetics SAS

Boutique - 3rd Street, CA

6d ago

In the absence of the Boutique Proprietor, the Benefit Assistant Boutique Proprietor is responsible for all aspects of running the Boutique business.

They are required to use all resources and tools to create the best atmosphere for our customers and employees. The Benefit Boutique Proprietor is happy, cheerful, and energetic and lives the Benefit Spirit.

Essential Duties and Responsibilities

Customer Service / Experience-

Greet clients in 30 seconds or less

Create an environment that is passionate about customer service

Ensure self and team is executing Beauty ABC’s selling formula & Service ABC’s properly, including all processes trained in the Global Service Handbook

Teach, coach, and develop employees to deliver outstanding customer service

Respond to customer complaints or inquires within 24 hours, document and report these incidents to Regional Boutique Proprietor

Keep accurate and complete records in the Retail / POS system

Ensure all clients read and sign the service E-waiver form (customer protection, service release form)

Results-

Achieve daily / weekly / monthly individual and Boutique sales goals

Maintain target sales per hour

Develop strategies to grow the business

Leadership-

Promote feel good / fun and gossip free environment for customers and employees

Be passionate and tenacious

Act professionally, ethically and with integrity

Use good judgment

Lead by example

Take charge and make things happen

Keep commitments and build high expectations in self and others

Motivate and help others understand the importance of their jobs

Embody and teach the Benefit lifestyle and spirit

Value people, build strong positive relationships, and treat others with respect

Always be approachable and an effective two way communicator

Express ideas and information clearly and effectively

Contribute to the growth, learning and success of others

Effectively lead the organization through change and growth

Ensure self and Boutique team is compliant with all Company and Boutique policies and procedures

In the absence of the Boutique Proprietor, communicate all policy / procedure updates and important issues in a timely, clear and concise manner to Boutique team.

Management-

Develop and communicate a clear course of action

Persuade others through influence and collaboration as opposed to command and control

Hire, orient, develop and retain people

Appropriately staff and manage for product sales and services

Respect diversity

Respect confidentiality

Promote cross selling between services and products

Monitor stock levels on all inventory items. Communicate inventory issues / concerns to BP.

Maintain excellent cash management. Management of the safe and applicable security codes.

Safeguard customers personal information

In partnership with Aesthetician, maintain compliance with state board regulations

Strong time management

Ensure procedures for receiving, transferring, and returning merchandise are adhered to

Comply with all company procedures to achieve accurate inventory management

Maintain the safety and security of all employees

Maintain the accuracy and timelines of timekeeping / payroll

Maintain the appearance and cleanliness of the Boutique

Ensure that Boutique funds (including petty cash) and deposits are maintained in accordance with Benefit’s policies.

All other duties as assigned

Human Resources-

Document unsatisfactory performance and policy violations in a consistent and timely manner. Partner with Boutique Proprietor, Regional Boutique Proprietor and Boutique HR Generalist to address the issue.

Requirements-

Able to perform the following physical duties including, but not limited to :

Continuous standing / walking for 8 hours

Must be comfortable selling makeup

Must be comfortable traffic stopping outside of the Boutique

Comfortable coaching to both Beauty ABC’s & Service ABC’s selling strategies

Unpacking and lifting boxes up to 40 lbs

Stocking and filling shelves, drawers, and show cases

Cleaning displays and Boutique

Employees have physical contact with clients / customers

Verbally communicate with clients and Boutique employees in a clear manner

Work in a fragrance filled environment

Consistent and reliable attendance

Count cash and balance registers and cash deposits

Operate POS system, E-waiver IPad, all Boutique technology, shipment scanner gun, laptop (used for on-line scheduling), alarm key pad, and calculator

This position requires the final candidate to successfully pass an E-Verify check.

Qualifications

Active Esthetician or Cosmetology license required

Proven strong sales and service track record

1-2 years retail experience

Minimum 1 year management experience

Flexibility regarding work hours; ability to work nights, weekends, and some holidays

Interpersonal skills in customer service

Excellent communication and leadership skills

Proficient computer skills

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