Assistant Boutique Proprietor - 3rd Street
Benefit Cosmetics SAS
Boutique - 3rd Street, CA
6d ago

In the absence of the Boutique Proprietor, the Benefit Assistant Boutique Proprietor is responsible for all aspects of running the Boutique business.

They are required to use all resources and tools to create the best atmosphere for our customers and employees. The Benefit Boutique Proprietor is happy, cheerful, and energetic and lives the Benefit Spirit.

Essential Duties and Responsibilities

  • Customer Service / Experience-
  • Greet clients in 30 seconds or less
  • Create an environment that is passionate about customer service
  • Ensure self and team is executing Beauty ABC’s selling formula & Service ABC’s properly, including all processes trained in the Global Service Handbook
  • Teach, coach, and develop employees to deliver outstanding customer service
  • Respond to customer complaints or inquires within 24 hours, document and report these incidents to Regional Boutique Proprietor
  • Keep accurate and complete records in the Retail / POS system
  • Ensure all clients read and sign the service E-waiver form (customer protection, service release form)
  • Results-
  • Achieve daily / weekly / monthly individual and Boutique sales goals
  • Maintain target sales per hour
  • Develop strategies to grow the business
  • Leadership-
  • Promote feel good / fun and gossip free environment for customers and employees
  • Be passionate and tenacious
  • Act professionally, ethically and with integrity
  • Use good judgment
  • Lead by example
  • Take charge and make things happen
  • Keep commitments and build high expectations in self and others
  • Motivate and help others understand the importance of their jobs
  • Embody and teach the Benefit lifestyle and spirit
  • Value people, build strong positive relationships, and treat others with respect
  • Always be approachable and an effective two way communicator
  • Express ideas and information clearly and effectively
  • Contribute to the growth, learning and success of others
  • Effectively lead the organization through change and growth
  • Ensure self and Boutique team is compliant with all Company and Boutique policies and procedures
  • In the absence of the Boutique Proprietor, communicate all policy / procedure updates and important issues in a timely, clear and concise manner to Boutique team.
  • Management-
  • Develop and communicate a clear course of action
  • Persuade others through influence and collaboration as opposed to command and control
  • Hire, orient, develop and retain people
  • Appropriately staff and manage for product sales and services
  • Respect diversity
  • Respect confidentiality
  • Promote cross selling between services and products
  • Monitor stock levels on all inventory items. Communicate inventory issues / concerns to BP.
  • Maintain excellent cash management. Management of the safe and applicable security codes.
  • Safeguard customers personal information
  • In partnership with Aesthetician, maintain compliance with state board regulations
  • Strong time management
  • Ensure procedures for receiving, transferring, and returning merchandise are adhered to
  • Comply with all company procedures to achieve accurate inventory management
  • Maintain the safety and security of all employees
  • Maintain the accuracy and timelines of timekeeping / payroll
  • Maintain the appearance and cleanliness of the Boutique
  • Ensure that Boutique funds (including petty cash) and deposits are maintained in accordance with Benefit’s policies.
  • All other duties as assigned
  • Human Resources-
  • Document unsatisfactory performance and policy violations in a consistent and timely manner. Partner with Boutique Proprietor, Regional Boutique Proprietor and Boutique HR Generalist to address the issue.
  • Requirements-
  • Able to perform the following physical duties including, but not limited to :

  • Continuous standing / walking for 8 hours
  • Must be comfortable selling makeup
  • Must be comfortable traffic stopping outside of the Boutique
  • Comfortable coaching to both Beauty ABC’s & Service ABC’s selling strategies
  • Unpacking and lifting boxes up to 40 lbs
  • Stocking and filling shelves, drawers, and show cases
  • Cleaning displays and Boutique
  • Employees have physical contact with clients / customers
  • Verbally communicate with clients and Boutique employees in a clear manner
  • Work in a fragrance filled environment
  • Consistent and reliable attendance
  • Count cash and balance registers and cash deposits
  • Operate POS system, E-waiver IPad, all Boutique technology, shipment scanner gun, laptop (used for on-line scheduling), alarm key pad, and calculator
  • This position requires the final candidate to successfully pass an E-Verify check.
  • Qualifications

  • Active Esthetician or Cosmetology license required
  • Proven strong sales and service track record
  • 1-2 years retail experience
  • Minimum 1 year management experience
  • Flexibility regarding work hours; ability to work nights, weekends, and some holidays
  • Interpersonal skills in customer service
  • Excellent communication and leadership skills
  • Proficient computer skills
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