In the absence of the Boutique Proprietor, the Benefit Assistant Boutique Proprietor is responsible for all aspects of running the Boutique business.
They are required to use all resources and tools to create the best atmosphere for our customers and employees. The Benefit Boutique Proprietor is happy, cheerful, and energetic and lives the Benefit Spirit.
Essential Duties and Responsibilities
Customer Service / Experience-
Greet clients in 30 seconds or less
Create an environment that is passionate about customer service
Ensure self and team is executing Beauty ABC’s selling formula & Service ABC’s properly, including all processes trained in the Global Service Handbook
Teach, coach, and develop employees to deliver outstanding customer service
Respond to customer complaints or inquires within 24 hours, document and report these incidents to Regional Boutique Proprietor
Keep accurate and complete records in the Retail / POS system
Ensure all clients read and sign the service E-waiver form (customer protection, service release form)
Results-
Achieve daily / weekly / monthly individual and Boutique sales goals
Maintain target sales per hour
Develop strategies to grow the business
Leadership-
Promote feel good / fun and gossip free environment for customers and employees
Be passionate and tenacious
Act professionally, ethically and with integrity
Use good judgment
Lead by example
Take charge and make things happen
Keep commitments and build high expectations in self and others
Motivate and help others understand the importance of their jobs
Embody and teach the Benefit lifestyle and spirit
Value people, build strong positive relationships, and treat others with respect
Always be approachable and an effective two way communicator
Express ideas and information clearly and effectively
Contribute to the growth, learning and success of others
Effectively lead the organization through change and growth
Ensure self and Boutique team is compliant with all Company and Boutique policies and procedures
In the absence of the Boutique Proprietor, communicate all policy / procedure updates and important issues in a timely, clear and concise manner to Boutique team.
Management-
Develop and communicate a clear course of action
Persuade others through influence and collaboration as opposed to command and control
Hire, orient, develop and retain people
Appropriately staff and manage for product sales and services
Respect diversity
Respect confidentiality
Promote cross selling between services and products
Monitor stock levels on all inventory items. Communicate inventory issues / concerns to BP.
Maintain excellent cash management. Management of the safe and applicable security codes.
Safeguard customers personal information
In partnership with Aesthetician, maintain compliance with state board regulations
Strong time management
Ensure procedures for receiving, transferring, and returning merchandise are adhered to
Comply with all company procedures to achieve accurate inventory management
Maintain the safety and security of all employees
Maintain the accuracy and timelines of timekeeping / payroll
Maintain the appearance and cleanliness of the Boutique
Ensure that Boutique funds (including petty cash) and deposits are maintained in accordance with Benefit’s policies.
All other duties as assigned
Human Resources-
Document unsatisfactory performance and policy violations in a consistent and timely manner. Partner with Boutique Proprietor, Regional Boutique Proprietor and Boutique HR Generalist to address the issue.
Requirements-
Able to perform the following physical duties including, but not limited to :
Continuous standing / walking for 8 hours
Must be comfortable selling makeup
Must be comfortable traffic stopping outside of the Boutique
Comfortable coaching to both Beauty ABC’s & Service ABC’s selling strategies
Unpacking and lifting boxes up to 40 lbs
Stocking and filling shelves, drawers, and show cases
Cleaning displays and Boutique
Employees have physical contact with clients / customers
Verbally communicate with clients and Boutique employees in a clear manner
Work in a fragrance filled environment
Consistent and reliable attendance
Count cash and balance registers and cash deposits
Operate POS system, E-waiver IPad, all Boutique technology, shipment scanner gun, laptop (used for on-line scheduling), alarm key pad, and calculator
This position requires the final candidate to successfully pass an E-Verify check.
Qualifications
Active Esthetician or Cosmetology license required
Proven strong sales and service track record
1-2 years retail experience
Minimum 1 year management experience
Flexibility regarding work hours; ability to work nights, weekends, and some holidays
Interpersonal skills in customer service
Excellent communication and leadership skills
Proficient computer skills