Responsibilities : The Operations of the Service Team is the primary responsibility The team needs to be enabled to perform their functions as Technicians, and this enablement is a key responsibility of a Service Manager.
Tracking and reporting on team productivity, Budgets and Training* Planning scheduled service work, repairs, maintenance, and unscheduled call outs.
Job numbers to be noted in ARP platform every day for each planned scope of works.* All paperwork such as service reports etc.
needs to be printed and ready the day before the work is to be issued.* All current and future work is to be noted on the Smartsheets planner, visible in the service department.
the daily schedule is to be noted before close of business each day.* Representing the work schedules for the following day and where possible the 3-week planner* Receive previous days job cards, service reports, risk assessments and all related information from Technicians at 07h30.
Classify accordingly.* Job cards to be processed daily.* Address any issues / questions with Technicians and ensure all paperwork that is handed in, is completed, acceptable and to standard.
Technicians / teams to leave workshop at 08h00.* Address any urgent issues immediately and provide client feedback where applicable.
Repair quotes to be submitted timeously (2- 3 working days).* Service reports must be captured, and copy issued / emailed to client within reasonable time frame with all necessary recommendations and applicable repair quotes (4- 5 working days).
Acquire purchase orders where applicable.* All new equipment sales requests to be forwarded to the Service Administrator and / or Sales Department immediately with applicable information / feedback from Technicians.
Opening of jobs immediately once requested.*
Minimum N6 qualification and / Trade Test or relevant Engineering qualification.* Refrigeration qualification.* 5 years experience in a similar position.
History in the refrigeration industry, especially industrial refrigeration (NH3).* Broad technical understanding (Mechanical, Electrical and Control).
Staff management experience managing a refrigeration team. To apply, please email your CV to melanie personastaff.co.za ()Should you not hear from us within 48 hours after submitting your application, please consider yourself unsuccessful.