Group Risk Administrator - International clients
Execuplace Appointments
CapeTown, South Africa
17m ago
source : Job Placements

Our client, a dynamic international underwriting Company specialising in Group Risk seeks to employ an Administrato r

Role : Administrator

Context : Based in Johannesburg or Cape Town

Own internet (preferably fibre) is a requirement

Administration of Group Risk business across various territories and regulatory environments

Products, systems, processes and procedures

Liason with internal stakeholders as well as certain partner stakeholders

Reporting to : Manager

Team focussed

Operational and servicing environment


All processes to be carried in line with process guidelines and service level

agreements in line with treaties and policy documents. Outputs to be provided

timeously and accurately.

Scheme Administration

Loading of new schemes, benefit changes and renewals onto the administration

platform. This includes scheme and benefit information as well as member data,

which needs to be prepared in Microsoft Excel.

Preparing of installation or renewal packs including policy schedules to reflect the scheme information and benefits and other required documentation in Microsoft word

Ensuring data is reconciled upon receipt and loaded into the system timeously and accurately

Management of membership and payroll information, ensuring policy system is up to date.

Where data is received on an ad-hoc basis and schemes pay annually calculation and communication of adjustment premiums is required to the in-country insurer.

Calculation and reconcilation of global broker fees

Terminate schemes on system and prepare and issue off-risk letters.

Claim Administration Assessing documentation for claims against minimum claim requirements

Assessment of death and funeral claims against policy terms and conditions

Calculating the value of the claim to be paid and loading this value onto the administration platform

Management of claims process and engagement with multiple stakeholders

Extraction and or preperation of claims experience, as well as reasonability checks on these extracts


Extraction and editing of underwriting letters to be sent to the incountry insurers after each upload, installation renewal or benefit change is completed.

Checking of underwriting documents received from employees to ensure completeness before sending to the medical team for assessment.

Loading of additional requirements into the system and extracting and editing letters in respect of these requirements to be sent to the incountry insurer.

Engagement with key stakeholders as required.

Outputs : Reporting


Preparation of administration reports which can be shared with multinational clients at a head office or central broker level.

Completion of multinational data collection templates required for renewal approval from the reinsurance pools and captives.

Collate quotations from multiple territories into a single quotation report to be shared with central brokers


Communicate with clients, service providers, sales team and other internal and external stakeholders in terms of queries, complaints or any other requirements in a

timely, polite and professional manner

Maintain good relationships with all parties

Liaise with auditors for any administration queries

Liaise with and assist the reinsurance administrator to prepare and or reconcile the contents of bordereaux received from in-country insurers.

Checking Training new staff and or reporting staff on system, process, etc when required.

Other System testing when system changes are made.

Develop an understanding of multiple treaties in territories and their purpose

Develop an understanding of the in-country insurer relationships to ensure seamless


Customers Policyholders

Service Providers

General insurance industry

Competencies Minimum of Grade 12 (Matric) with Mathematics

COP (IISA) Advantageous

Bcom Advantageous

Experience in an Africa-based insurance company is recommended to ensure

understanding of in-country insurers, reinsurance arrangements, etc.

Strong understanding of the financial services industry

Experience in Group Risk advantageous

Intermediate Word

Good working knowledge of user software (Adobe, PowerPoint, Outlook)

Minimum of 5 years experience in policy administration, servicing and claims assessment environment

contd : Skills Analytical


Patience and ability to communicate with foreign territories where there may be language barriers. Ability to speak multiple languages may be an advantage.

Able to prioritise and manage own workload

Excellent interpersonal skills

Excellent communication (written and verbal)

Excellent customer service skills

Personal attributes Integrity

Patience and tolerence

Ability to work under pressure

Ability to work within a team

Team player

Reliable and dependable

Results and action orientated

Ability to deal with a stressful environment and stressful situations

Ability to work with and to present to various stakeholders

Achievement driven

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