R Manager (Nightshift) Apply
Salary negotiable - commensurate with experience
Our client, a leading Business Process Outsourcing company is keen to employ an Assistant HR Manager in their Cape Town, CBD branch.
This role is primarily responsible for operationalizing HR initiatives for employees in order to facilitate performance and build their capability and commitment to the organization.
SALARY : Negotiable commensurate with experience
EMPLOYMENT TYPE : Permanent
ESSENTIAL FUNCTIONS :
Formulation and execution of capacity and staffing plans based on medium term business forecast
Negotiating and finalizing SLA’s - contract negotiation
Implementing revenue and cost plans
Establishing a review / reporting mechanism with the Client
Developing and approving incentive plans
Identifying and champion black belt improvement projects
Review the progress of attrition action plans and check effectiveness
Provide leadership to team of Managers, Asst. Managers and Executives
Ensure compliance to all internal and client requirements like SOX, BS7799, ISO etc.
The Performance parameters include :
Revenue and costs
ALL APPLICANTS MUST HAVE :
Graduated from a University or Government-recognised private college degree program or 15 Years of education including a diploma of three (3) years or more from a Government registered and nationally recognized educational institution.
A post-grad preferable);
Minimum 8 years’ work experience; preferably from BPO background;
Should have managed Teams for at least 3 years;
Inbound call centre experience is essential.
Some level of experience in Back-office transaction processing preferred (P&C Insurance, preferably US.)
Excellent Communication skills
Good Computer navigation skills
Good keyboarding speed
Basic knowledge of off-shoring technology set-up like Bandwidth utilization etc.
Reasonable level of business perspective and capability to drive improvements based on benchmarks : Strong people management and leadership skills
Process Excellence methodology
Good cross-functional appreciation and capability to team with relevant others to drive business objectives.
Should you meet all the above pre requisites email your CV today to michelle statusstaffing.com or telephone 021 42 11917 ask for Michelle.
If you have not been contacted within 2 weeks your CV was not successful and will be retained for future roles.
Ad Visible Until : 30 June 2018 Ref : HO000323 / MS
51 6253 116 56