ITSM Developer
Dimension Data
Johannesburg, South Africa
12d ago

Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference?

If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees.

You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.

You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.

You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success.

You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions.Great talent. Great teams.

Great work. Great opportunities.

Want to be part of our team?

As a ITSM Developer, your key function will be to take responsibility for the development of our ITSM platform by prototyping, implementing, deployment and supporting the customisation or configuration in line with change requests, new services introduction and / or evolving business rules or requirements.

This may include driving the vendor to develop the expected functionality at times.

What you'll be doing

  • Work closely with internal stakeholders to prepare a functional requirements document which provide the translation of the functional requirements into technical specifications.
  • Use your analytical skills to scrutinise business requirements and ensure that the designed solution meets these requirements, understanding the project scope prior to documenting the development plan.
  • Develop the approved code and produce a prototype of the expected functionality, validating and finalising the development following the required change management and release process.
  • Work closely with technical teams to assist with the installation and deployment of the application, including :
  • Implementation preparation
  • Implementation of the solution into the production environment
  • Resolution of any problems identified in the integration and test phases
  • Participate and be actively involved in the Global Services Development and Support processes, including change and release management, training of end-
  • users and the provision of support.

    What would make you a good fit for this role?

    Join our growing global team and accelerate your career with Dimension Data. Apply today.

    Diversity in Dimension Data

    Dimension Data is an equal opportunity employer with a global culture that embraces diversity. All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category.

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