Sales Support Consultant (Garel)
Datacentrix Holdings Limited
Johannesburg, ZA
18d ago

Our client, a leading IT Distributor of hardware and Software products has a challenging and rewarding position available for a Sales Support Consultant

Purpose of position :

Promote the sale of IT products effectively and efficiently to customers.

Key Responsibility Areas :

  • Professionally and efficiently manage customer telephonic engagement with a view to maximizing customer satisfaction
  • Adhering to Telephone Etiquette guideline (document)
  • Continuous Product knowledge improvement (ongoing training)
  • Cross and up sell of unavailable product
  • Fast but accurate responses to email and telephonic quote requests
  • Skilful price negotiation using system tools available (ERP)
  • To support all other team members and their associated database of clients
  • telephonic, order placing, quoting, delivery information, backorders. POD’s etc.)

  • Update CRM to ensure customer detail accuracy and allow proactive marketing
  • Manage the sourcing and delivery of products to the customer
  • Generate interest in IT products and solutions
  • Keep customers informed of new product development and IT innovation opportunities
  • Follow up on outbound marketing campaigns
  • Ensure customer awareness of incentives through telephonic and electronic engagement
  • Work in a team environment
  • Deal with and efficiently direct all customer related queries
  • Assist with the gathering of information for Direct Sales persons
  • Display accuracy regarding messages, quotes, orders, and information given
  • Answer customer queries, offer product information, do quotes and process orders, track deliveries, obtain POD’s etc.
  • Engage with clients to establish the hardware and software needs of their business
  • Ensure customer expectations are met (order taking and delivery)
  • Provide after sales support
  • Back order follow up and executing of queries including offering alternative in-stock items
  • Organise one’s time effectively, with the purpose of completing today’s work today
  • Job Requirements : Education & Experience

    Education & Experience

    Relevant Degree / Diploma (preferred)

    Matric passed with Exemption (essential)

    Minimum 2 years sales experience in IT industry (essential)

    Technical Competencies :

    MS Office Suite (Intermediate essential, especially Excel)

    Knowledge of CRM and ERP system (preferred)

    If you fit this profile, please load your CV on the Datacentrix website. To view more of Datacentrix IT jobs, go to www. and click on Search Jobs'

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