Switchboard Operator/ Receptionist

Smith Garb & Associates

Johannesburg, South Africa

6d ago

source : Job Placements

Qualification :

National Senior Certificate or equivalent

Knowledge and experience :

Advanced problem-solving skills.

A minimum of 5 years experience in the reception / administrative function.

Telephony Skills-Knowledge of operating the Mitel system.

Strong understanding how to work in a corporate Environment.

Able to deal with customer queries -Advanced.

SAP experience.

Duties :

Routine communication in connection with instructions, requests or normal work tasks. Senior Administrator : Corporate, Directors and managers and Manager Recruitment, Compensation and Benefits.

Routine communication with customers or clients, both Internal and external customers.

Simple verbal instructions to other Employees and / or Cleaner.

Routine communication with customers or clients both internal and external customers on the switchboard including for Visitors that come to Visitors Centre and VIP visits for dispatches.

Always deliver excellent customer service with no complaints from customers or manager.

Deal with all enquiries in a professional and courteous manner with no outstanding customer queries daily.

Liaise between Security reception and security for visitors.

Answering telephone, screen and direct calls (managing and operating the switchboard) - Reports from IT.

Schedule electronic appointments for meeting rooms - No double bookings.

Coordinate meetings and organise catering.

Dress code is professional or corporate attire.

Ensure cleanliness and appearance of Visitors Centre.

Distribute Birthday cards monthly.

Execution of UBUNTU policy deliveries.

Update Intranet Telephone list & speed dial listing

Stock take ordering stationery, crockery & beverages

Basic e-mail, fax or mail correspondence-Manager Recruitment, Compensation and Benefits

Routine communication with customers or clients both internal and external customers. Booking of meeting rooms.

Skills and attributes :

Computer literacy-SAP and Intermediate skills on MS office

Advanced verbal and written communication Skills.

Professional personal Presentation

Strong customer service Orientation experience should have been gained in multinational companies.

Advanced organizing and Planning.

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