IT Business Analyst (Contract)
InspHired Recruitment
Johannesburg, South Africa, South Africa
9h ago

Pimary Purpose Of The Position

Interpreting and documenting business requirements and providing solutions. Supporting business with daily operations in the systems environment.

Duties Includes The Following

  • Liaise Any enhancements or changes with Business Analysts or Project Manager
  • Daily Support on first- and second-line helpdesk calls Service Excellence
  • Interprets business / customer requirements to provide timeous solutions
  • Responsiveness : speed of responses, reaction time, going the extra mile, turnaround time
  • Give valuable advice to customers and / or stakeholders
  • Responding to internal and external queries
  • Building good working relationships with all clients OPERATIONAL EXCELLENCE
  • Update Cherwell
  • Request feedback
  • Testing and signoff
  • Create user manual
  • Schedule and plan rollout
  • Creating Test Cases
  • Functional, Regression and System Integration Testing
  • Ensuring that all defects are fixed and rolled out
  • Getting Sign Off from Users
  • New web reports and enhancements to web reports
  • Document Business & System Rules that govern the Fleet Systems
  • Design appropriate processes to support business operations
  • Re-engineer existing processes to be more efficient
  • Ensure consistent user experience in systems responsible for
  • Periodic review of functionality
  • Completed design documents System Enhancements
  • System bug fixes
  • Troubleshooting and R&D
  • Fault finding and investigation
  • Data imports are up-to-date Effective Administration
  • Providing Business reports to internal and external clients
  • Matric
  • Degree and / or Diploma in a business related field is preferred
  • Experience
  • At least 3 years Business Analyst experience
  • Seniority level
  • Not Applicable
  • Employment type
  • 1 year contract
  • Rate : R450 - R650 per hour

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