Required outputs : Functional
Control and evaluate the various activities of all Cross-Application (Cx) and Productivity Tool (Microsoft SharePoint, Nintex, CRM, Outlook etc.
implementation projects to meets business requirements and integrates.
Content / Stream Leadership in Cross Application systems IP Owner of the AECI Group Intranet, Group Workflow Tools (Sharepoint / Nintex or equivalent), DMS-
Systems (Sharepoint / Open Text); API Integration Tools (PI / PO or Equivalent).
Manage Change Requests as the CX -Lead in the Systems Design Authority Produces and coordinates the yearly CX action plan and longer term CX roadmap, prepares reports for monthly update of same to Group Services Meetings.
CX Business process mapping and improvement.
Continuously research on best practices in SAP and other IT systems and advise the Business Managers.
Manage vendor contracts in the area of AMS (maintenance of ERP systems).
Manage vendor contracts for Large Project management and Key Initiatives.
Comply with governance & compliance policies and procedures.
Comply with Safety, Health and Environment standards.
Establish Continuous Support Program, Monitoring improvement.
Qualifications and expertise required (Must)
Matric / Grade 12.
IT or Commerce Graduate or equivalent.
Microsoft and / or SAP Certification (SAP K4+ or equivalent).
Microsoft and / or SAP CX certification (SAP K4 or equivalent) with related experience on CX projects OR equivalent experience in similar internal IT Team role i.
e. as lead of SAP / Workflow Tertiary qualification in CX or equivalent.
Experience in developing, Implementing and sustaining Sharepoint and Workflow systems at a Group wide level and / or managing integration of API’s in a multi-vendor IT landscape.
Understanding of business processes and how they are related to an ERP system.
Ability to advise the business on best practice in the SharePoint and Workflow areas, including Group Intranet applications.
Ensuring the solution meet the business needs Knowledge of Microsoft Office package skills.
Report writing skills; Presentation skills; People Interaction Skill s
Competencies (skills, knowledge and characteristics)
Customer service orientation.
Ability to work under pressure.