Key Accounts Manager (Private and Public Sectors)

Babantle Experts

CapeTown, South Africa

4d ago

source : Job Placements

Requirements :

Minimum 3 years of experience within Fleet Management or Car Rental

Broad experience dealing with various stakeholder on different levels (influence & negotiate

Relevant tertiary Qualification (possibly Financial or Marketing)

Broad exposure to internal areas (Risk, Finance, Legal, IT and Operations)

Previous sales experience

Broad knowledge of Rental and Leasing product offerings

Broad cross-functional knowledge of other Rental and Leasing departments

Broad industry knowledge

Broad market knowledge

Basic knowledge of finance

Responsibilities :

Strategic / Financial

Achieve and grow rate per day and billed days as per target for car rental

Grow Leased revenue as per target

Grow VAPs revenue as per target

Ensure competitor analysis is conducted ad hoc

Assist Credit Control Department in collection of overdue payments

Ensure all pricing presented to customers has been evaluated and meets the company profitability targets

Grow revenues in line with business targets (for Leasing, Rental, VAPs)

Identify new business opportunities via different channels i.e. direct, Travel Management Company (TMC), website, cold calling tools, referrals, general media, Government Tender media

Operational

CSI targets are achieved

Timeous business reviews are held with all major customers, include Executives where relevant

Business reviews with top 10 customers to be held quarterly or in accordance with customer agreement

Timeous and adequate communication is adhered to with customers at all times

Ensure all Car Rental pricing is renegotiated prior to rate expiry - start negotiations 3 months prior to rates diary

Manage the FML / OLMM fleet to ensure vehicle contracts are aligned with actual usage

Manage the existing client base in accordance with outputs identified in the Service Level Agreement (where applicable)

Ensure customers are adequately updated / informed in regard to all products available and functional processes

Ensure that all ad hoc events are executed according to plan in order to ensure customer satisfaction

Ensure Tenders and RFQ / RFP are timeously submitted

Lost accounts are identified and analysed for acquisition

Ensure SalesForce is effectively managed in line with Sales requirements

Ensure all supporting documents for opening an account (credit facility) are sent to the Finance Department in line with process

Monthly board report completed and submitted on time

Weekly pipeline report completed and submitted on time

Ensure all Car Rental rates are loaded timeously via the Rates Automation system

Stakeholders (internal & external customers, suppliers, shareholders, communities)

Identify, build and maintain relationships with key stakeholders within our customers to ensure client satisfaction and future growth.

Align with internal departments to deliver on the set terms and conditions for all of our customers.

Monitor the satisfaction levels of our clients through the CSI program in order to achieve the minimum business required level.

Network to create opportunities internally as well as externally in order to ensure growth and retention targets are met

Report this job

Thank you for reporting this job!

Your feedback will help us improve the quality of our services.