Key Accounts Manager (Private and Public Sectors)
Babantle Experts
CapeTown, South Africa
4d ago
source : Job Placements

Requirements :

  • Minimum 3 years of experience within Fleet Management or Car Rental
  • Broad experience dealing with various stakeholder on different levels (influence & negotiate
  • Relevant tertiary Qualification (possibly Financial or Marketing)
  • Broad exposure to internal areas (Risk, Finance, Legal, IT and Operations)
  • Previous sales experience
  • Broad knowledge of Rental and Leasing product offerings
  • Broad cross-functional knowledge of other Rental and Leasing departments
  • Broad industry knowledge
  • Broad market knowledge
  • Basic knowledge of finance
  • Responsibilities :

  • Strategic / Financial
  • Achieve and grow rate per day and billed days as per target for car rental
  • Grow Leased revenue as per target
  • Grow VAPs revenue as per target
  • Ensure competitor analysis is conducted ad hoc
  • Assist Credit Control Department in collection of overdue payments
  • Ensure all pricing presented to customers has been evaluated and meets the company profitability targets
  • Grow revenues in line with business targets (for Leasing, Rental, VAPs)
  • Identify new business opportunities via different channels i.e. direct, Travel Management Company (TMC), website, cold calling tools, referrals, general media, Government Tender media
  • Operational
  • CSI targets are achieved
  • Timeous business reviews are held with all major customers, include Executives where relevant
  • Business reviews with top 10 customers to be held quarterly or in accordance with customer agreement
  • Timeous and adequate communication is adhered to with customers at all times
  • Ensure all Car Rental pricing is renegotiated prior to rate expiry - start negotiations 3 months prior to rates diary
  • Manage the FML / OLMM fleet to ensure vehicle contracts are aligned with actual usage
  • Manage the existing client base in accordance with outputs identified in the Service Level Agreement (where applicable)
  • Ensure customers are adequately updated / informed in regard to all products available and functional processes
  • Ensure that all ad hoc events are executed according to plan in order to ensure customer satisfaction
  • Ensure Tenders and RFQ / RFP are timeously submitted
  • Lost accounts are identified and analysed for acquisition
  • Ensure SalesForce is effectively managed in line with Sales requirements
  • Ensure all supporting documents for opening an account (credit facility) are sent to the Finance Department in line with process
  • Monthly board report completed and submitted on time
  • Weekly pipeline report completed and submitted on time
  • Ensure all Car Rental rates are loaded timeously via the Rates Automation system
  • Stakeholders (internal & external customers, suppliers, shareholders, communities)
  • Identify, build and maintain relationships with key stakeholders within our customers to ensure client satisfaction and future growth.
  • Align with internal departments to deliver on the set terms and conditions for all of our customers.
  • Monitor the satisfaction levels of our clients through the CSI program in order to achieve the minimum business required level.
  • Network to create opportunities internally as well as externally in order to ensure growth and retention targets are met
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