Regional Manager: Aftersales/Customer Service
Staff Solutions Recruitment
Sandton, South Africa
5d ago
source : Executive Placements

Requirements :

  • Must be a qualified Diesel Technician (passed both theory and practical)
  • NQF Level 6 (360 credits 8 level framework) or NTC 6
  • Code EC Drivers license and PRDP (Public Road Driving Permit)
  • Minimum of 6 years post trade qualification experience
  • HQS Diagnostic Technician Qualification will be an advantage
  • Technical experience on Hino Trucks
  • Computer Literacy (MS Office)
  • Dealership Management experience
  • Duties : Dealer Development :

    Dealer Development :

    Give guidance to dealers in service department to areas of under-performance.

    Service Campaigns :

    To give guidance and to develop dealers in achieving the set campaign objectives.

    Customer Experience Management :

    Assist dealers in achieving a high standard in customer experience.

    Technical Liaison :

    To give feedback to the Technical Liaison Manager on technical problems in the field.

    Hino Quality Service :

    Assist dealers to achieve the set Hino Quality Service standard.

    Vehicle Off Road (VOR) :

    Assist dealers in repairing of trucks in order to get the truck back on the road.

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