Client Liaison Officer
Persona Staff
Durban, South Africa
4d ago
source : Job Placements

Responsibilities :

  • Initiating contact with customers to confirm orders where relevant sales rep is unable to do so.
  • Ensure that orders are executed promptly and accurately when receiving orders from customers.
  • Keep customers informed throughout the process whilst their orders are being prepared and relay information regarding unavailable stock etc.
  • Resolve any stock and system related queries that may arise at any point in time.
  • Ensure that a back-order list is received from the warehouse daily to inform the customers and to assist customers in making alternative arrangements where necessary.
  • Routine communication with the creditors department is critical to confirm if customers accounts are on hold and relay relevant information to sales rep.
  • Assist Warehouse and Operations teams during stock take.
  • Regular communication with sales reps if their customers are experiencing any issues or have any queries.
  • Load and check pricing deal sheets.
  • You may be required to assist with other tasks as and when operationally required.
  • Requirements :

  • Matric / Grade 12 as a minimum requirement.
  • Minimum 3 years Sales administration experience.
  • Fully Bilingual (Afrikaans & English)
  • Ability to multitask.
  • Support sales representative.
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