IT Support Engineer
ICT Careers
Cape Town, Western Cape
4d ago
source : Best Za Jobs

Description Independent IT company seeking an IT Infrastructure Engineer to join the team. The following individual would need to meet the below requirements : Install, Configure, maintain, and update all Servers / desktop / laptop / mobile devices, software / hardware.

Monitor, troubleshoot, track, and resolve Help Desk Support tickets through Support Channels. Remotely troubleshoot issues for offsite users using Remote Access Software.

Create / maintain Technology procedures related documentation and upload / update them Perform Installations / Maintenance for Routers, Switches, Firewalls, Network Drives, Network Security & IT Equipment including printers.

Provide first-level contact and problem resolution for all users with hardware, software, and applications. Assist in training initiatives to new and current employees with Software.

Maintains a thorough knowledge of the organisation and adheres to organisational standards. Assist with IT Management with Projects and other Tasks as needed and assigned.

Assist with IT Inventory process and order tracking. Ensure all assigned tasks are completed in a timely manner and ensure deadlines are met.

Ability to communicate effectively in Person, via Telephone & other electronic methods. Ability to think out of the box to resolve technical and other issues.

Experience Building & Managing Active Directory Microsoft Exchange & VM Ware Security and antivirus systems End-User Support Server Installation & Configuration LANWAN configuration and support Ethernet, Fibre, VSAT, Wireless Network installations and support Software installation and support Knowledge of data backup and backup cycle (through veeam / arcserv / Vranger / Backup exec ) Asset Management Software installation and support Interested candidates can send their CV ictcareerskzn

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