To own and manage the sales strategy, customer retention, performance targets and tracking mechanisms for the E-Commerce card acquiring.
KEY PERFORMACE AREAS (KPA'S) Sales Plan & Growth Functions Identify potential merchants (existing and broader market); establish guidelines for reviewing and approving merchant applications Merchant site inspection Develop and execute the sales plan of E-
commerce department Launch proactive sales actions as stipulated in the sales plan. Initiate reactive sales actions to rectify growth challenges.
Initiate cross selling actions of Bank Windhoek products. Manage and adhere to merchant and card Acquiring Visa & MasterCard compliance Service Delivery & Customer Satisfaction Functions Implement commercial contracts and ensure that these and existing agreements are maintained and administered in a professional manner.
Manage and ensure local incentive payments are dealt with promptly. Develop and manage e-commerce merchant relationships.
Leverage the relationships to develop and implement activity to increase e-commerce merchant revenue and market share. Ensure that the department provides an efficient and competitive service to merchants.
Monitor that contact reports are completed per client service call or visitation. Planning of daily, weekly and monthly activities and meeting deadlines for department.
Administration Functions Monitoring of all departmental processes and administration related to these processes : Sales (Contract, Call / Contact Report and Sales pipe line) Service delivery (Call / Contact Reports) Management and updating of all e-
commerce manuals Manage and adhere to merchant and card Acquiring Visa & MasterCard compliance Due diligence in terms of working methodically and according to defined processes and procedures in manuals.
Identify key risk areas and implement corrective measures Check Merchant Contracts of all consultants Check and file call reports of all consultants Prepare and manage courtesy call roster for consultants Recovery of call out Core Competencies :