SAP Landscape & Environment Lead – South Africa
Norton Rose Fulbright
6d ago

SAP Landscape & Environment Lead South Africa

The Role

The SAP Landscape & Environment Lead is responsible for the management of the global SAP Landscapes and Environments providing technical support and leadership.

Including establishing standards and requirements, evaluating and directing enhancements, and implementing solutions to support the SAP Environment.

Designs and develops SAP maintenance requirements and specifications to ensure the system is meeting corporate needs.

The responsibilities include interacting with a third party to configure, monitor, tune, and troubleshoot the SAP Landscapes and Environments.

Details :

Provide Operational Excellence for NRF in the areas of SAP Landscape and Environment by enforcing best practices.

Team member of the global NRF GPMS IT organisation and :

  • Accountable for driving SAP system maintenance, and ensure these meet business requirements and service level agreements (ie Early Watch Alerts, Live Compare for consistency across systems, SAP Transport Management)
  • Own Environment Management Plans for GPMS Applications in scope
  • Participate in the Annual SAP application maintenance and upgrade plan review facilitated by the Application Management Services Partner (AMS)
  • Align the maintenance plan with approved outage windows
  • Govern SAP System Refreshes planned and delivered by AMS
  • Conduct regular check on the accuracy of the Configuration Management Database (CMDB) and all Environment documentation maintained by AMS for all SAP Environments
  • Liaise as required with NRF, AMS and the infrastructure partner to plan drive on-going infrastructure DR and business continuity plans
  • Own the GPMS IT technical maintenance roadmap
  • Work with NRF Support Partner, assess operational quality, identify gaps, and manage closure of gaps in SAP Interfaces and integration point, including :

  • Ensure effective Error Trend Analysis and Problem Management
  • Work in NRF GPMS IT team and provide missing technical and operational expertise for Major Incident Management and support NRF Support Partner to close their knowledge gaps
  • Provide support for Major Incident Management and ensure timely resolution of Major Incidents
  • Ensure SAP functional best practices are adhered to during Incident and Problem investigation and resolution
  • Provide technical feasibility and appropriateness of proposed incident & problem resolutions when alternative solutions are available
  • Provide capability to perform incident & problem management resolution activities as appropriate in exceptional circumstances
  • Provide appropriate assessment of SAP Changes in relation to the infrastructure and environment.
  • Perform detailed planning & project management of implementation activities for updates & patching where required
  • Also perform systems health audits to validate system status & report to SAP Team Lead in addition to effective Weekly Operational Review with Support Partners.

    Additional accountabilities :

    Any other duties as deemed necessary to achieve department goals

    Key Outputs / Deliverables :

    Immediately upon appointment, the role would be responsible for ensuring the ongoing availability and viability of the SAP landscapes and environments.

    Person Specification

    Qualification and Experience :

  • The role requires an individual with a solid technical background in SAP ECC.
  • Knowledge & Experience with managing complex / integrated SAP landscapes.
  • Certified SAP Consultant
  • Pro-active collaboration and stakeholder management will be second nature and a core strength.
  • Ability to influence internal departments in order to obtain co-operation;
  • Strong SAP support skills, ideally developed through solid experience;
  • Experience of working cross-culturally and cross -functionally, and ability to adapt personal style to different environments;
  • ITIL v3 Foundation would be an advantage
  • Previous experience of supporting SAP Core applications and integration tools.
  • Experience of working in a fast paced environment with demanding deadlines and a desire to deliver to milestones would be a distinct advantage.
  • Preferred knowledge of data center infrastructure to help optimize the SAP system environment, plan and co-ordinate timely delivery.
  • Should be able to optimize maintenance solution to close to zero downtime maintenance.
  • System builds and configuration.
  • Configure system with solution manager for Early Watch services and technical monitoring
  • Performance tuning, troubleshooting, go live support
  • Interaction with the client team and supporting the team through the implementation process
  • Interacting with various other teams during system build and implementation process
  • Technical & Specialist Knowledge :

  • Solid SAP Landscape and Environments support / project experience
  • Sybase and MS SQL experience would be beneficial
  • Experience and ideally certified for SAP Technology Consultanty
  • Experienced with the following SAP / 3rd party components : ERP 6.0 EHP 7 (ECC 6.0), BW 7.5 with BPC, PI / Process Orchestration 7.
  • 5, Netweaver Java 7.4 with Redwood Cronacle 9.0, Solution Manager 7.1 / 7.2, GRC 10.1, Identity Manager 7.2

  • Experience with Fiori would also be beneficial
  • Will preferably have experience in installations, upgrades and potentially migrations.
  • UNIX / Linux experience
  • Experienced in Virtualised Environments
  • Experience with the setup, configuration and management / troubleshooting of interface / connections to non-sap environments
  • Security and Authorisations skills preferable.
  • Key Behavioural Competencies :

  • Self-confidence which translates well for customers, partners and colleagues;
  • Fluent written and spoken English
  • Able to make considered judgments / decisions quickly
  • Highly organised and efficient
  • Ambitious with passion, drive , tenacity and enthusiasm
  • Self-motivated and a self-starter
  • Strives for continual self-development
  • At Norton Rose Fulbright we welcome receiving direct candidate applications via our careers page.

    If you would like to ask any specific questions beforehand, please contact Barbara at barbara.szlajnda

    Diversity and Inclusion

    At Norton Rose Fulbright we value difference and promote a culture of respect for each individual. We encourage workforce diversity in all aspects and at all levels and in doing so create an environment where everyone can realise their full potential and career ambitions on the basis of merit and skill.

    If you are unable to apply for a position online or require any reasonable adjustments during the recruitment process, please contact our Recruitment team on london.


    The Norton Rose Fulbright office in London has been awarded the Disability Two Ticks Symbol by Jobcentre Plus. The symbol identifies those employers who have agreed to meet five commitments regarding the recruitment, employment, retention and career development of disabled people.

    We want to support your application as best we can. For that reason, we operate a Guaranteed Interview Scheme (GIS). This means that applicants with a disability need only meet the minimum qualifying criteria for a role to qualify for an interview under the scheme.

    To find out more about Diversity and Inclusion at Norton Rose Fulbright please click on the following link

    Norton Rose Fulbright

    Norton Rose Fulbright is a global legal practice. We provide the world’s pre-eminent corporations and financial institutions with a full business law service.

    We have more than 3800 lawyers based in over 50 cities across Europe, the United States, Canada, Latin America, Asia, Australia, Africa, the Middle East and Central Asia.

  • Recognized for our industry focus, we are strong across all the key industry sectors : financial institutions; energy; infrastructure, mining and commodities;
  • transport; technology and innovation; and life sciences and healthcare.

    Wherever we are, we operate in accordance with our global business principles of quality, unity and integrity. We aim to provide the highest possible standard of legal service in each of our offices and to maintain that level of quality at every point of contact.

    Norton Rose Fulbright LLP, Norton Rose Fulbright Australia, Norton Rose Fulbright Canada LLP, Norton Rose Fulbright South Africa (incorporated as Deneys Reitz Inc) and Fulbright & Jaworski LLP, each of which is a separate legal entity, are members ( the Norton Rose Fulbright members’) of Norton Rose Fulbright Verein, a Swiss Verein.

    Norton Rose Fulbright Verein helps coordinate the activities of the Norton Rose Fulbright members but does not itself provide legal services to clients.

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