A leader in the retail industry specializing in Hardware andBuilding material requires the services of experienced Front line Supervisor atour Uitzicht Branch.
Purpose of the RoleThe purpose of this job is to ensure the smooth operation of the department through ensuring that services provided are prompt, friendly, reliable and assisting customers at the help desk, resulting in customer satisfaction.
Key Responsibilities 1. Ensure the smooth operations of department 2. Plan and prepare work schedules, manage cashiers, lunch & tea breaks at the front end, daily registers and time and attendance 3.
Assign staff to specific areas and duties, relieve Cashier when required 4. Provide full training and coaching for cahiers 5.
Process EFT payments 6. Issue gift cards, check customers reward cards and cash in points 7. Examine returned goods and decide whether to exchange or pass refunds and how to handle the goods received back 8.
Process Refunds / Credits 9. Authorise transactions 10. Direct customer to next available till, ensuring efficient process.
11. Implement and enforce all cashier policies 12. Submit weekly and monthly reports to the manager 13. Check stats for cashing up shorts & overs 14.
Ensure safety and security procedures are enforced 15. Evaluate subordinates 16. Housekeeping of work area 17. Any work related task as delegated by superior Competencies1.
Good customer service skills2. Ability to communicate well with all staff andcustomers3. Friendly4. Systematic5. High attention to detail 6.
Leadership skills7. Good problem solving skills8. Numerical and administration skills9. Ability to work in a team10. Productand department knowledge Microsoft office (Internet, E-mails, Word & Excel)3 years Cashier experience2 years supervisory experienceAssist Assistant Manager in resolving issues.
Successfully implement time-off, Public Holiday schedules and Annualleave Bilingual (English and Afrikaans) Preferably from Kraaifontein / Durbanville / Brackenfell area · Previous experience within the retail & hardwareenvironment is essential.
Please be advised that only shortlisted candidates will becontacted for interviews. Please apply via Gumtree, see right hand side of yourscreen.