The world's most customer centric company is looking for an action-oriented, technically competent, and flexible problem-
solver with excellent communication skills.Job
Your mission will be to provide outstanding, accurate and professional customer support to Amazon customers in regards to products in both German and English.
Associates will communicate with customers via telephone or email.
Associates will utilize a variety of software tools to navigate customer accounts, research and review policies, including communicating effective solutions in a fun and fast paced environment.
Responsibilities : Attend to all customer queries relating to online orders or the ordering process via email and phone Provide account support to customers Act as an advocate for our customers, reporting and acting on observed areas for improvement Provide prompt, efficient, detailed, customer-
oriented service to all Amazon customers Actively seek solutions to customer needs and identify trends to appropriate personnel, including possible solutions or suggestions Ensure internal reference pages are updatedBasic Qualifications : Matric / Abitur or equivalent.
clear and diplomatic writing skills Superior troubleshooting and analytical skills in conjunction with a structured systematic approach to problem solving.
Ability to thrive in a fast-paced work environment while maintaining high quality outputs Flexibility / Availability to provide support on a shift model.
Customer Service experience will be advantageous.What do we offer? Competitive hourly rates Medical Aid Contribution (including Spouse and up to 3 children) Provident Fund Contribution Career Growth Opportunities (locally and globally) within an exciting and fast growing global company Work Visa Assistance Part time options available based on business need (no less than 20 hours)Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build.
We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.
Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas.
In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates.
We are required by law to verify your ability to work lawfully in South Africa.
Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.