Bank DC Team Leader

Discovery

Johannesburg, Gauteng, ZA

1d ago

source : Latest Jobs

Key purpose

To lead, manage and guide a team of Telesales consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.

Key Outputs The successful candidate will be expected, but not limited to perform the following key outputs :

Leading and managing a team of 10 12 telesales agents

Performance Management, coaching and developing team.

Drive staff to achieve required targets and is accountability for teams overall sales targets

Assessment of consultants calls - QA.

Assisting with interviews & Role plays.

Dealing with elevated queries / problems.

Managing the ongoing relationship between brokers.

Ensuring continual communication between management and staff.

Adhere to and enforce internal policies.

Inspire, motivate and support team.

Able to work overtime from time to time, which may include weekends. Personal attributes and skills

Excellent verbal and numeric communication skills

Sales Orientated

Quality driven

People-focused

Quality driven

Attention to detail

Strong Interpersonal Skills

Strong Leadership skills

Problem solving skills

Decision making skills

Stress tolerance

Excellent time management skills

Organizational awareness

Ability to work within a team and drive team culture Qualification & Experience

Grade 12 essential

4 years outbound / Inbound experience essential

3 years Team Leader / leadership experience Non negotiable

Proficient in English essential (writing, reading, speaking)

Bi-lingual advantage (writing, reading, speaking)

Computer literate - MS Office, especially Excel essential

Regulatory Exam and NQF 5 FAIS credits

BCOMM or related degree will be advantageous

Report this job

Thank you for reporting this job!

Your feedback will help us improve the quality of our services.