Bank DC Team Leader
Johannesburg, Gauteng, ZA
1d ago
source : Latest Jobs

Key purpose

To lead, manage and guide a team of Telesales consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.

Key Outputs The successful candidate will be expected, but not limited to perform the following key outputs :

  • Leading and managing a team of 10 12 telesales agents
  • Performance Management, coaching and developing team.
  • Drive staff to achieve required targets and is accountability for teams overall sales targets
  • Assessment of consultants calls - QA.
  • Assisting with interviews & Role plays.
  • Dealing with elevated queries / problems.
  • Managing the ongoing relationship between brokers.
  • Ensuring continual communication between management and staff.
  • Adhere to and enforce internal policies.
  • Inspire, motivate and support team.
  • Able to work overtime from time to time, which may include weekends. Personal attributes and skills
  • Excellent verbal and numeric communication skills
  • Sales Orientated
  • Quality driven
  • People-focused
  • Quality driven
  • Attention to detail
  • Strong Interpersonal Skills
  • Strong Leadership skills
  • Problem solving skills
  • Decision making skills
  • Stress tolerance
  • Excellent time management skills
  • Organizational awareness
  • Ability to work within a team and drive team culture Qualification & Experience
  • Grade 12 essential
  • 4 years outbound / Inbound experience essential
  • 3 years Team Leader / leadership experience Non negotiable
  • Proficient in English essential (writing, reading, speaking)
  • Bi-lingual advantage (writing, reading, speaking)
  • Computer literate - MS Office, especially Excel essential
  • Regulatory Exam and NQF 5 FAIS credits
  • BCOMM or related degree will be advantageous
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