Sales Centre Consultant
Salesworx
Pretoria, Gauteng
6d ago
source : findojobs-za

Job DescriptionOur client is a well-established national Private Tertiary Education institution with a national footprint, they offer quality and attractive courses to professionals and school leavers alike.

We are looking to recruit an experienced Internal Sales Consultants who will report to the National Sales Centre Team Leader.

PURPOSE OF THE POSITION : To provide an efficient and effective sales solution, guidance and advisory service to all prospects and potential clients nationally.

Responsible for all inbound sales activities, driven and supported directly from Head Office, including sales appointments, capturing, database mining, tele-sales and consulting to closing the sale in an assigned territory.

Works within the sales and support teams for the achievement of customer satisfaction, revenue generation, and long-term goals in line with the company vision and values.

THE ROLE OF A CUSTOMER SERVICE AGENT : Book & Schedule sales appointments.Relationship building.Researching the market and related products.

Thorough knowledge of all the training products.Capturing of client information on the database management system.Generate leads through current databases and marketing events / advertising and networking opportunities.

Sales appointments and consultations.Cold calling / frequent contact with the database.Presenting the product or service in a structured professional way through virtual online consultations.

Direct support of our campuses & sales team on a national level.RESPONSIBILITIES & DUTIES : Work closely with the sales teams nationally to ensure maximum daily sales activity.

Corporate and part time programmes.Assisting with the capturing of information web enquiries / social media enquiries within 2 days of receiving.

Full-and part time programmes (self-paced, full qualifications part time (FQPT) and career full- time programmes).Updating the marketing workbook.

Responsible for all web enquiries, feedback and support.Working against a strict appointment target : scheduling of appointments (60 consultations minimum per month, 20 per week).

Demonstrates technical selling skills and product knowledge in all areas.Maximizes all opportunities in the process of closing a sale resulting in the taking of market share from larger competitors.

Sells consultatively and makes recommendations to prospects and clients of the various solutions the company offers.Develops a database of qualified leads through referrals, telephone canvassing, cold calling on business owners, direct mail, email, and networking.

Assists in the implementation / execution the company marketing plans as needed.Responsible for sourcing and developing client relationships and referrals.

Maintains accurate records of all sales and prospecting activities including sales calls, presentations, closed sales, and follow-up activities within their assigned territory, including the use of Microsoft Outlook to maintain accurate records to maximize territory potential.

Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Participates and contributes to the development of educational programs offered to clients, prospects and company employees.

Maintaining and developing relationships with existing customers via telephone calls and emails.A Sales Centre Administrator must have conversations per day that includes telephone / email marketing / consultations.

Cold calling to arrange meetings with potential customers to prospect for new enrollments.Responding to incoming email and phone enquiries.

Acting as a contact between a company and its existing and potential customers.Negotiating the terms of an agreement and closing sales.

Gathering market and customer information.Representing the company at trade exhibitions, events and demonstrations (when required).

Challenging any objections with a view to getting the customer to buy.Advising on forthcoming product developments and discussing special promotions.

Manage data entry into customer relations management software package when required.Recording sales and order information and reporting to the national sales centre & national business development managers, or entering figures into a computer system.

RELATIONSHIPS AND ROLES : INTERNAL / EXTERNAL COOPERATION : Maintain contact with all clients in the market area to ensure high levels of Client Satisfaction.

Demonstrate ability to interact and cooperate with all company employees.Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.

Maintain professional internal and external relationships that meet company core values.Proactively establish and maintain effective working team relationships with all support departments.

RequirementsACADEMIC & TRADES QUALIFICATIONS : REQUIREMENTS : Strong understanding of customer and market dynamics and requirements.

Proven ability to achieve sales quotas.Customer service agents must be willing to work on a flexible schedule. Work experience & skills : Basic reading.

Writing and arithmetic skills.Exceptional negotiation and persuasion skills.Effective written and verbal communication skills.

Marketing and sales skills.Interpersonal skills.Customer service skills.Analytical skills.Assertiveness.Computer skills.Consultative skills High energy level.

Flexibility / Adaptability. Influencing skills. Initiative.Innovation / Creativity.Learning ability.Motivation.Record keeping.

Problem solving / Decision Making.Sensitivity.Tact.Team Skills.Technical Knowledge / Proficiency.Tenacity.Tolerance of stress.

Hours : 45 Hours, Full Time, Normal Hours 08 : 00am to 16 : 30pm, Min two Saturdays per month, 09 : 00am to 13 : 00pm or as requiredBenefitsSalary : Basic salary, Commission & Incentives - excellent earning potential for dedicated sales hunters.

RequirementsACADEMIC & TRADES QUALIFICATIONS : REQUIREMENTS : Strong understanding of customer and market dynamics and requirements.

Proven ability to achieve sales quotas. Customer service agents must be willing to work on a flexible schedule. Work experience & skills : Basic reading.

Writing and arithmetic skills. Exceptional negotiation and persuasion skills. Effective written and verbal communication skills.

Marketing and sales skills. Interpersonal skills. Customer service skills. Analytical skills. Assertiveness. Computer skills.

Consultative skills High energy level. Flexibility / Adaptability. Influencing skills. Initiative. Innovation / Creativity.

Learning ability. Motivation. Record keeping. Problem solving / Decision Making. Sensitivity. Tact. Team Skills. Technical Knowledge / Proficiency.

Tenacity. Tolerance of stress. Hours : 45 Hours, Full Time, Normal Hours 08 : 00am to 16 : 30pm, Min two Saturdays per month, 09 : 00am to 13 : 00pm or as required

Report this job
checkmark

Thank you for reporting this job!

Your feedback will help us improve the quality of our services.

Apply
My Email
By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
Continue
Application form