Customer Service Agent
Capita
Cape Town
3d ago

Customer Service Agent

  • Cape Town
  • CapitaSa is looking for dynamic and vibrant individuals to join our world-class call center as a Customer Experience Advisor.
  • We need self-motivated individuals with a flair for customer service to provide a professional and effective customer experience to our clients by addressing with their queries and assisting in facilitating and managing queries and concerns.

    You will be required to handle customer service queries in a manner that limits brand damage, meets the ever-changing customer needs and complies with our values, vision and strategic direction.

    Minimum Requirements

  • Completed Matric Qualification (with a Minimum of 12 months unbroken International BPO experience)
  • Non-matric with 24 month unbroken International BPO experience
  • Clear ITC record
  • Clear Criminal record
  • Benefits

  • We offer a basic salary of R6500+ depending on experience
  • OVER AND ABOVE YOUR BASIC SALARY, YOU GET :

  • Shift Allowance
  • Weekend Hero Bonus
  • Excellent monthly performance bonus of up to 20% of basic salary
  • Primary Healthcare after successful completion of probation
  • Provident Fund contribution after successful completion of probation
  • Free door to door transport for evening shifts after 7pm
  • A progressive career path to help you develop in your Call center career
  • Comprehensive product training in a fun collaborative environment
  • Excellent accredited training programs to assist you in career development on a variety of subjects / concepts
  • Employee Share Scheme Trust after 24 months tenure with Capita
  • Eligibility to participate in our scholarship program after 24 months tenure with Capita
  • Job title :

    Customer Service Agent

    Job Description :

    CapitaSa is looking for dynamic and vibrant individuals to join our world-class call center as a Customer Experience Advisor.

    We need self-motivated individuals with a flair for customer service to provide a professional and effective customer experience to our clients by addressing with their queries and assisting in facilitating and managing queries and concerns.

    You will be required to handle customer service queries in a manner that limits brand damage, meets the ever-changing customer needs and complies with our values, vision and strategic direction.

    Minimum Requirements

    Completed Matric Qualification (with a Minimum of 12 months unbroken International BPO experience)Non-matric with 24 month unbroken International BPO experienceClear ITC recordClear Criminal record

    Benefits

    We offer a basic salary of R6500+ depending on experience

    OVER AND ABOVE YOUR BASIC SALARY, YOU GET :

    Shift AllowanceWeekend Hero BonusExcellent monthly performance bonus of up to 20% of basic salaryPrimary Healthcare after successful completion of probationProvident Fund contribution after successful completion of probationFree door to door transport for evening shifts after 7pmA progressive career path to help you develop in your Call center careerComprehensive product training in a fun collaborative environmentExcellent accredited training programs to assist you in career development on a variety of subjects / conceptsEmployee Share Scheme Trust after 24 months tenure with CapitaEligibility to participate in our scholarship program after 24 months tenure with Capita

    Location : Cape Town

    Time Type : Full time

    Contract Type : Permanent

    Permanent

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