Senior Account Manager – Marketing and Communications
Initiate International
Durban
15d ago

Are you a Senior Account Manager looking for an exciting new challenge in Durban ? Look no further! A digital marketing and lead generation company have a great job opportunity for a Senior Account Manager to join their team! If you sales / account management experience and thrive in a fast-

paced environment, keep reading!

Your key job responsibilities as the Senior Account Manager in Durban will include :

  • Monitoring lead volumes and profit margins globally
  • Working with clients on their Call Centre strategy with the aim of improving conversions and profitability
  • Process mapping, understanding, and optimising
  • Call assessments
  • 1 on 1 coaching of agents, team leaders and Sales manager on how lead are generated and the best way to sell to each lead
  • Calibration sessions with the teams
  • Volume management in teams
  • Lead quality assessment
  • Running incentives / motivating the agents
  • Managing the SLA and regularly engaging with client to ensure we are meeting our commitments
  • Business development identify and execute new campaigns at client
  • Reporting Call centre (campaign, agent and team stats), Overall campaign reporting
  • Act as the intermediary between client and company
  • Daily operational activities as may be required
  • Requirements for this Senior Account Manager job in Durban :

  • Sales / Account Management essential (5 years plus )
  • Knowledge in digital marketing
  • Project management
  • Relationship management
  • Call centre experience
  • Advanced Excel
  • Understanding of and ability to calculate- ratios and conversion rates
  • Financial / Commercial understanding of profit and loss
  • Proactive capable of identifying and initiating change
  • Apply
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